Scott Koerner
Great Falls,VA
Summary
Dedicated Ramp Service Agent with a proven track record in crew assistance and safety procedures. Committed to enhancing customer satisfaction and team effectiveness through exceptional service and issue resolution.
Overview
21
21
years of professional experience
Work History
Ramp Service Agent
United Airlines
Dulles, VA
10.2007 - Current
- Operated ground support equipment for efficient aircraft servicing.
- Coordinated loading and unloading of baggage to ensure timely departures.
- Resolved customer service issues related to baggage handling effectively and promptly.
- Assisted in training new team members on safety protocols and procedures.
- Promoted a positive workplace culture by actively participating in team-building exercises and sharing constructive feedback with colleagues.
- Identified operational inefficiencies through regular audits, implementing corrective actions as needed.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Coordinated ground crew activities to complete objectives on schedule.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
International Operations Dispatcher
Flight Options Inc
Cleveland, OH
03.2005 - 10.2007
- Collaborated with flight crews to ensure timely departures and arrivals, minimizing delays.
- Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
Education
Bachelor of Science - Aeronautics
Kent State University
Kent, OHSkills
- Crew assistance
- Safety procedures
- Ramp service
Timeline
Ramp Service Agent
United Airlines
10.2007 - Current
International Operations Dispatcher
Flight Options Inc
03.2005 - 10.2007
Bachelor of Science - Aeronautics
Kent State University