Dynamic sales leader with a history of surpassing sales goals and fostering long-term client partnerships. Drives revenue through strategic account management and the execution of effective renewal strategies. Proven ability to enhance service offerings and customer satisfaction through targeted collaboration and training initiatives.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Server
Shutters On King
Leesburg
04.2026 - Current
Serve guests in a friendly and professional manner in fast-paced, upscale dining environment
Prioritize timely and attentive service to achieve guest satisfaction
Consistently achieve above 20% gratuity average
Built rapport with guests to enhance their dining experience. with guests to earn repeat business and positive reviews
Worked large private events based on performance and guest feedback
Strategic Account Manager
Ntirety, Inc. (Now 11:11 Systems)
01.2025 - 12.2025
Managed multi-year, multi-million dollar service agreements for mid-market and enterprise clients, ensuring high-quality delivery and account stability
Led renewal strategy and execution, focusing on service expansion and growth within existing accounts
Sell net new services into the customer base, identifying opportunities and aligning solutions with evolving business needs
Conducted weekly touchpoints and quarterly business reviews to enhance customer satisfaction and strengthen long-term relationships
Collaborated with technical teams to resolve issues and implement new services effectively
Data Analytics Consultant
Self-Employed
05.2023 - 12.2024
Led project delivery and coordinated with clients/vendors to achieve successful outcomes
Expanded sales pipeline within data analytics and technology services by leveraging existing business relationships
Identified and pursued new business opportunities to enhance growth
Negotiated and closed agreements, ensuring alignment and value for both parties
Aligned vendors with customers based on project scope and technical requirements to meet strategic objectives
Sr. Director - Partnerships & Customer Engagement
Atos zData
02.2021 - 04.2023
Managed and expanded strategic partnerships with Amazon, Google, and Microsoft, aligning joint initiatives with business goals