Sean Minogue
Midlothian
Summary
Relationship-driven sales and account management professional with extensive experience building client relationships, driving revenue growth, managing high-value retail programs, and delivering exceptional customer experiences. Proven ability to identify customer needs, develop creative merchandise and gifting solutions, and coordinate projects across multiple stakeholders to ensure successful execution. Recognized for strong communication skills, attention to detail, and a consultative approach that consistently exceeds expectations. Experienced in sales reporting, vendor relations, event execution, and presenting tailored product solutions that strengthen customer loyalty and drive business growth.
Overview
10
10
years of professional experience
Work History
MERCHANDISE MANAGER
Willow Oaks Country Club
Richmond, VA
02.2022 - Current
- Lead merchandise strategy, retail operations, and customer engagement initiatives for a premier private club serving approximately 1,000 memberships. Manage vendor relationships, product selection, sales performance, and event merchandising across the Golf Shop, Racquet Shop, and Fitness Center retail programs.
- Increased retail revenue by 164% from 2022–2025 through strategic assortment planning, relationship management, and customer-focused sales initiatives.
- Serve as a trusted advisor to members by developing personalized merchandise, gifting, and special-order solutions aligned with their preferences and needs.
- Collaborate with vendors, club leadership, and operational teams to execute retail programs, tournaments, and club events from concept through completion.
- Present product recommendations and seasonal assortments that align with customer interests, emerging trends, and organizational objectives.
- Manage multiple projects simultaneously while maintaining exceptional service standards and meeting critical deadlines.
- Analyze sales performance and purchasing trends to identify opportunities for revenue growth and enhanced customer engagement.
- Resolve customer concerns promptly and professionally while maintaining strong long-term relationships.
- Maintain a 2.9 inventory turn rate through disciplined planning, reporting, and inventory management practices.
- Developed merchandising and promotional strategies that contributed to national recognition through the 2026 AGM Platinum Award – Top 100 Golf Shop.
ASSISTANT GOLF PROFESSIONAL
Willow Oaks Country Club
Richmond, VA
02.2016 - 02.2022
- Supported daily operations of a premier private club while developing expertise in customer service, sales, event coordination, and team leadership.
- Built strong relationships with members by providing personalized service and maintaining consistent communication.
- Promoted tournaments, instructional programs, merchandise, and club initiatives to drive engagement and participation.
- Coordinated member events, tournaments, and outings while ensuring a high-quality customer experience.
- Managed customer inquiries, reservations, and scheduling while maintaining exceptional service standards.
- Assisted with retail sales, merchandising initiatives, inventory management, and shop operations.
- Coordinated workflow and daily responsibilities for a team of up to 10 staff members.
- Delivered private lessons and group clinics for golfers of all ages and skill levels.
- Led inventory management processes to optimize stock levels and reduce discrepancies.
- Developed and implemented merchandise displays to enhance customer experience and drive sales.
Education
Bachelor of Arts - History, Minor in Political Science
Virginia Commonwealth University
Richmond, VAAssociate of Applied Science - Secondary Education (History)
John Tyler Community College
Chester, VAAssociate of Applied Business - Golf Complex Operations & Management
Golf Academy of America – The Carolinas
Myrtle Beach, SCSkills
- Account Management
- Relationship Building
- Client Retention & Satisfaction
- Sales Growth & Development
- Vendor & Supplier Management
- Cross-Functional Collaboration
- Presentation Development
- Inventory & Order Management
- Microsoft Office Suite
- POS & Retail Management Systems
- Sales Reporting & Analytics
- Inventory Management Systems
PROFESSIONAL HIGHLIGHTS
- Increased retail revenue by 164% from 2022–2025 through strategic sales initiatives, relationship management, and customer-focused merchandising programs.
- Manage relationships with approximately 1,000 memberships in a premier private club environment.
- Recognized with the 2026 AGM Platinum Award – Top 100 Golf Shop for excellence in retail operations and customer experience.
- Oversee merchandise and retail operations across three distinct business units.
- Maintain strong partnerships with leading vendors and brand representatives to deliver innovative product solutions and exceptional service.
MILITARY SERVICE
- UNITED STATES MARINE CORPS
- Served in leadership roles requiring accountability, adaptability, and operational excellence.
- Led teams in demanding environments while maintaining high standards of communication and execution.
- Completed leadership, instructional, and financial management coursework through the Marine Corps Institute.
Timeline
MERCHANDISE MANAGER
Willow Oaks Country Club
02.2022 - Current
ASSISTANT GOLF PROFESSIONAL
Willow Oaks Country Club
02.2016 - 02.2022
Associate of Applied Science - Secondary Education (History)
John Tyler Community College
Associate of Applied Business - Golf Complex Operations & Management
Golf Academy of America – The Carolinas
Bachelor of Arts - History, Minor in Political Science
Virginia Commonwealth University