Experienced bartender with a track record in training staff, problem solving and enhancing customer loyalty. Known for critical thinking skills, inventory management, and maintaining high standards in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Bartender
Jack Brown’s
Charlottesville
01.2022 - Current
Provided exceptional customer service in a fast-paced bar environment.
Trained new staff on bartending techniques and menu knowledge.
Maintained cleanliness of the bar area to ensure compliance with health standards.
Engaged with customers to create a welcoming atmosphere and foster loyalty.
Collaborated with kitchen staff to coordinate food and drink service efficiently.
Handled cash transactions accurately while processing payments promptly.
Performed opening and closing duties including restocking supplies.
Developed good working relationships with fellow employees through effective communication.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Resolved customer complaints in a professional manner.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Remained calm and poised during busy periods, promoting great customer service to guests.
Painting, Rental Maintenance, Home Services
Shoreside Painting & Maintenance
Holly Ridge
01.2020 - 01.2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Bartender/Beverage Manager/Event Planner
Jack Brown’s
Charlottesville
01.2017 - 12.2020
Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Studied industry trends to inform planning of bar menu.
Maintained inventory of all wine, beer and non-alcoholic beverages.
Organized special events, such as tap takeovers and charity events.
Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
Negotiated with distributors to secure discounts on purchases.
Attracted, recruited, and trained new employees.
Bartender/Server
Beer Run
Charlottesville
01.2014 - 12.2017
Mixed cocktails and beverages according to recipes and customer preferences.
Provided exceptional customer service to enhance guest experiences at Beer Run.
Trained new staff on bartending techniques and company standards for service.
Resolved customer complaints promptly to ensure satisfaction during visits.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Carpenter’s Helper
Christian Anguish Custom Carpentry
Wilmington
01.2013 - 12.2014
Assisted carpenters in measuring and cutting materials for custom projects.
Preparing surfaces for painting by sanding, scraping, patching and filling imperfections.
Maintained a safe and organized work environment during projects.
Supported the installation of fixtures, doors, and windows as directed.
Operated power tools including sanders, drills and saws safely in accordance with safety regulations.
Window/Door Installation, Renovations, Home Repair, Painting
Eastern Restorations
Wilmington
01.2009 - 12.2013
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Handyman, Rental Maintenance, Windows & Doors
Sean’s All Services
Holly Ridge
01.2005 - 12.2013
Replaced faulty door handles, hinges and locks.
Installed window treatments, doors, locksets and trim.
Performed basic carpentry work such as building jackstuds and headers and rebuilding door and window sills.
Assessed customer needs and provided appropriate solutions.
Stocker/Dairy Manager
Food Lion
Sneads Ferry
01.2004 - 12.2007
Stocked shelves with products to maintain organized displays.
Monitored inventory levels to identify restocking needs.
Assisted customers in locating items throughout the store.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Maintained a neat, clean and orderly warehouse environment at all times.
Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
Maintained accurate inventory records through manual systems and and or computerized databases.
Coordinated with management to identify and resolve inventory discrepancies.
Framing
Sharpe's Construction
Hampstead
01.2003 - 12.2005
Performed minor repairs on tools used in framing construction activities such as hammers, saws .
Erected structural wood framing for walls, floors and roofs.
Performed carpentry work such as framing, drywall installation, tiling, flooring, roofing and siding.
Measured and marked cutting lines on lumber for rough framing.
Repaired damaged sections of framing using appropriate materials such as treated lumber or galvanized nails.
Laborer
Teabo & Sons Stucco
Jacksonville
01.2003 - 12.2003
Prepared surfaces by cleaning and applying bonding agents.
Assisted in mixing stucco to achieve proper consistency.
Applied stucco coatings on residential and commercial buildings.
Utilized scaffolding and ladders for high-reach applications safely.
Maintained tools and equipment to ensure optimal performance.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Education
High School Diploma -
Dixon High School
Holly Ridge, NC
05-2002
Some College (No Degree) - Associate of Arts
Cape Fear Community College
Wilmington, NC
Skills
Framing
Cocktail mixing
Customer engagement
Inventory management
POS operation
Staff training
Event planning
Problem solving
Conflict resolution
Handling difficult customers
Hospitality and accommodation
Inventory
Service-oriented mindset
Clear and effective communication
Remodeling
Renovating
Fire Restoration
Trim Carpentry
Vinyl Siding
Wood Siding
Fiber Cement Siding
Drywall Installation
Drywall Finishing
Exterior Painting
Interior Painting
Staining
Fixture Installation
Window Installation
Door Installation
Plumbing
Electrical
Electrical Fixtures
Plumbing Fixtures
Insulation
Furniture Assembly
Garden Box Build
Cold Frame Build
Landscaping
Fabricating
Installation
Repair of Soffits
Repair of Fasciae
Repair of Gutters
Pressure Washing
Wood Flooring
Vinyl Flooring
Composite Flooring
Shingle Roof Repair
Demolition
Cabinet Installation
Countertops
Decking
Hand Tools Operation
Power Tools Operation
Drills
Reciprocating Saws
Table Saws
Miter Saws
Pressure Washers
Grinders
Sanders
Nail Guns
Chainsaws
Routers
Ladder Safety
Ladder Plank Safety
Gang Ladder Safety
Scaffolding Safety
Harness Safety
Use of Levels
Use of Measuring Tapes
Use of Rulers
Critical Thinking
Problem Solving
Active Listening
Quick Learning
Multi-tasking
Attention to Detail
Adaptability
Timeline
Bartender
Jack Brown’s
01.2022 - Current
Painting, Rental Maintenance, Home Services
Shoreside Painting & Maintenance
01.2020 - 01.2022
Bartender/Beverage Manager/Event Planner
Jack Brown’s
01.2017 - 12.2020
Bartender/Server
Beer Run
01.2014 - 12.2017
Carpenter’s Helper
Christian Anguish Custom Carpentry
01.2013 - 12.2014
Window/Door Installation, Renovations, Home Repair, Painting
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