Sebastian Mumford
Richmond
Summary
IT Support Specialist with over 2 years of experience in resolving technical issues on Windows and macOS platforms. Expertise in imaging, system upgrades, network troubleshooting, and IT asset management. Proven ability to lead tech initiatives, train staff, and implement solutions that enhance efficiency and minimize downtime. Recognized for effective crisis response and development of self-service support tools for end users.
Overview
5
5
years of professional experience
Work History
Information Technology Specialist
Virginia Commonwealth University
Richmond
01.2023 - Current
- Lead day-to-day IT operations as the primary contact for all technical issues across the organization.
- Provide tier 1 and tier 2 support for Windows and macOS systems, both in-person and remotely.
- Use TeamViewer and ScreenConnect to deliver real-time troubleshooting to hybrid and remote employees.
- Perform system imaging and configuration to maintain VCU compliance across all departments.
- Designed and implemented the department’s first IT asset inventory system.
- Procure and deploy all organizational IT equipment, ensuring optimal specifications and compatibility.
- Oversee secure device decommissioning, including hard drive destruction and certified data wiping.
- Draft and distribute mass communications on technical incidents, updates, and planned maintenance.
- Develop 'Tech Tuesday' tutorial videos to empower staff with self-service solutions.
- Restored operations during the global CrowdStrike outage within hours, minimizing downtime.
- Led the migration from Windows 10 to 11 with minimal disruption to users.
- Coordinate directly with VCU central IT departments to streamline escalations and joint projects.
Junior Support Specialist
VCU IT Support Center
Richmond
04.2022 - 04.2023
- Delivered support to over 35,000 students, faculty, and staff across devices and platforms.
- Resolved hardware and software issues for Windows, macOS, Chromebooks, and mobile devices.
- Supported enterprise applications including Microsoft 365, Adobe CC, Google Workspace, Zoom, SAS, and SPSS.
- Logged and tracked tickets using Cherwell, ensuring resolution documentation.
- Trained new hires in technical procedures and customer service standards.
Supply Chain Management Intern (Generation Sourcing)
Dominion Energy
Richmond
06.2020 - 08.2021
- Conducted operational analyses for three power plants to identify cost savings and streamline inventory.
- Used SAP to process requisitions and track materials.
- Worked with site personnel to set and maintain optimal inventory levels.
Education
Bachelor of Science - Supply Chain Management, Psychology
Virginia Commonwealth University
Richmond, VA12.2022
Skills
- Windows 10 and MacOS
- Microsoft Office and Google Workspace
- Canvas
- Web development tools
- Remote access solutions
- Technical support and troubleshooting
- Ticketing system management
- Imaging and deployment strategies
- Network troubleshooting and Wi-Fi support
- Asset tracking systems
- Drive mapping techniques
- Remote desktop support
- Data security practices
- Technical communication skills
- Leadership abilities
- Project coordination expertise
- Process improvement methodologies
- End-user training programs
- Prioritization skills
- Analytical thinking
Leadership And Community Involvement
- The T.R.U.S.T. Project, Vice President, 2022–Present, Community outreach, school mentoring, neighborhood clean-ups
- Developing Men of Color (DMC), Mentor, 2018–2022
- National Pan-Hellenic Council, Judicial Chair, 2022
- Alpha Phi Alpha Fraternity, Inc., Treasurer, Parliamentarian, Secretary, Liaison, 2019–2022, Organized events, managed funds, coordinated inter-organizational efforts
Timeline
Information Technology Specialist
Virginia Commonwealth University
01.2023 - Current
Junior Support Specialist
VCU IT Support Center
04.2022 - 04.2023
Supply Chain Management Intern (Generation Sourcing)
Dominion Energy
06.2020 - 08.2021
Bachelor of Science - Supply Chain Management, Psychology
Virginia Commonwealth University
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