Seblewongel Surafiel
Virginia Beach
Summary
Dynamic leader and skilled communicator with a proven track record at Mesob Cafe, enhancing customer satisfaction and streamlining operations to boost profitability. Expert in relationship building and project management, adept at motivating teams and driving project success. Demonstrates exceptional decision-making and customer service abilities, ensuring high-quality outcomes with efficiency.
Overview
9
9
years of professional experience
Work History
Manager
Mesob Cafe
03.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Medical Interpreter
Hampton Roads Interpreting
02.2020 - 01.2023
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Interpreter
The Language Group
01.2018 - 01.2022
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Education
Bachelor of Science - Sociology
Old Dominion University
Norfolk, VA12-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Documentation and reporting
- Relationship building
- Project management
- Project planning
- Customer relationship management (CRM)
- Marketing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Amharic
Native or Bilingual
Tigrignia
Full Professional
Timeline
Medical Interpreter
Hampton Roads Interpreting
02.2020 - 01.2023
Interpreter
The Language Group
01.2018 - 01.2022
Manager
Mesob Cafe
03.2016 - Current
Bachelor of Science - Sociology
Old Dominion University
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