Seleina Ayers
Stuarts Draft
Summary
Dynamic Insurance Agent with a proven track record at Symmetry Financial Group, excelling in client relationship building and risk assessment. Skilled in medical billing and office management, I effectively developed tailored insurance plans, ensuring compliance and enhancing customer understanding. Committed to delivering exceptional service and fostering long-term client partnerships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent/Field Underwriter
Symmetry Financial Group/Self
Stuarts Draft
01.2025 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Scheduled meetings with prospective clients to discuss available products and services.
Administrative Assistant
Peason Financial Group
Staunton
08.2022 - 01.2025
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Admissions Coordinator
Envoy of Staunton
Staunton
09.2021 - 03.2022
- I handled the admissions
- Gave tours of the facility
- I was in close contact with all of our admission sources and the families of the patients
- Handled the insurance.
Business Office Manager
Intrepid USA Healthcare Services
Staunton
02.2017 - 02.2021
- Responsible for timeliness and accuracy in the billing and payroll process through direct involvement, direction of delegated office personnel and coordination with administrator
- Monitors agency data processing functions to ensure data integrity related to billing, payroll, corporate and state/federal reporting requirements
- Responsible for the orientation and training of selected staff to ensure their knowledge of agency business operations, billing and payroll software procedures
- Assist with HR functions within the agency, including new hire orientation and I-9/E-Verify
- Assured that all personnel files were maintained/organized according to policies
- Kept up with expirations of licensure for all personnel
- Acted as a liaison between the agency and corporate Human Resources department and consulted with them on issues, projects and benefits
- Scheduled of patients frequencies once they had been evaluated
- Ordering office and patient supplies
- Communicated with physicians to get signed orders back in a timely manner
Education
Some College (No Degree) - Medical Billing and Coding
Blue Ridge Community College
Weyers Cave, VAHigh school diploma or GED -
Riverheads High School
Staunton, VASkills
- Accounts Payable
- Human Resources
- ICD-10
- Medical Billing
- Medical Coding
- Medical Records
- Office Management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- ICD-9
- Medical Office Experience
- EMR Systems
- Employee Orientation
- Insurance Verification
- Six Sigma
- Medical Scheduling
- Medical Terminology
- CPT Coding
- Anatomy Knowledge
- Clerical Experience
- HIPAA
- Epic
- Data Entry
- Vital Signs
- Phone Etiquette
- Quality Assurance
- Management
- Team management
- Medical office management
- HCPCS
- Client relationship building
- Assessing risk
- Policy recommendation
- Data entry proficiency
- Appointment scheduling
Certification
Certified Nursing Assistant (CNA), 11/01/11, 01/01/22, Experience with geriatric patients and helping them to meet their maximum potential in ADLs. Experience in the restorative program.
Assessments
- Electronic health records: Best practices, Proficient, 07/01/21
- Protecting patient privacy, Highly Proficient, 06/01/22
- Retail customer service, Highly Proficient, 07/01/21
- Work style: Professionalism, Proficient, 07/01/21
- Work motivation, Proficient, 08/01/21
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Insurance Agent/Field Underwriter
Symmetry Financial Group/Self
01.2025 - Current
Administrative Assistant
Peason Financial Group
08.2022 - 01.2025
Admissions Coordinator
Envoy of Staunton
09.2021 - 03.2022
Business Office Manager
Intrepid USA Healthcare Services
02.2017 - 02.2021
Some College (No Degree) - Medical Billing and Coding
Blue Ridge Community College
High school diploma or GED -
Riverheads High School
Similar Profiles
James TodaroJames Todaro
Insurance Broker at Symmetry Financial GroupInsurance Broker at Symmetry Financial Group
Brittany KlutzBrittany Klutz
Life Insurance Broker at Symmetry Financial GroupLife Insurance Broker at Symmetry Financial Group
Nadia ShuriahNadia Shuriah
Life Insurance Broker, Life and Health certification at Symmetry Financial GroupLife Insurance Broker, Life and Health certification at Symmetry Financial Group
Chez TimmChez Timm
Production Associate at Cornerstone Building Brands, Inc.Production Associate at Cornerstone Building Brands, Inc.
Katelynn FletcherKatelynn Fletcher
Childcare Floater at YMCAChildcare Floater at YMCA