Selena Campos
Fredericksburg
Summary
Proven track record in enhancing customer satisfaction and streamlining service procedures at Kings Dominion Amusement Park. Skilled in cash handling and demonstrating exceptional customer service, I've effectively trained teams, boosting performance and fostering a culture of patience and empathy. Achieved an impressive accuracy level in transactions, underscoring a strong work ethic and integrity.
Overview
6
6
years of professional experience
Work History
Cashier
Flagship Carwash
09.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Supervisor of Rides
Kings Dominion Amusement Park
10.2022 - 01.2025
- Trained staff on best practices to enhance service delivery.
- Developed training programs for enhanced employee performance.
- Conducted performance reviews to support employee development.
- Increased customer satisfaction with streamlined service procedures.
Food Service Worker
Sodexo
10.2022 - 06.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Server
Red Lobster
03.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Burgerim
05.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
HS Diploma -
Unity Reed High School
Manassas, VA06.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
Timeline
Supervisor of Rides
Kings Dominion Amusement Park
10.2022 - 01.2025
Food Service Worker
Sodexo
10.2022 - 06.2023
Server
Red Lobster
03.2022 - 10.2022
Cashier
Flagship Carwash
09.2020 - Current
Cashier
Burgerim
05.2019 - 10.2019
HS Diploma -
Unity Reed High School
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