Selice Campbell
Millboro
Summary
Accomplished Service Technician with a robust history at AmeriGas Propane, renowned for exceptional customer service and expertise in installation and repair. Demonstrated ability to communicate complex technical information effectively, ensuring high client satisfaction. Proven skills in safety procedures adherence and equipment inspection, coupled with a commitment to continuous learning and improvement.
Overview
13
13
years of professional experience
Work History
Weights And Measure Service Technician
Vtm Services
07.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Conduct calibration and accuracy checks,making adjustments as needed
Service Technician/Driver
AmeriGas Propane
11.2011 - 07.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features. Heaters,ranges,waterheaters,Furnaces,and other lp products
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems. Up keep of bulk plant,yard,vehhicles and other areas of work
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Served 6 years as Safety Champion for district,conducting safety meeting,training,exercises and inspections of plant and equipment
- Served 5 years Airborne traveling to several different locations in United States for Amerigas, assisting with deliveries,service, due to staff shortages and abundance of work needed to stay on track
Education
GED -
Bath County
Hot Springs, VASkills
- Installation and repair
- Attention to detail
- Customer service
- Work with minimal supervision
- Active Class A CDL With Endorsements
- Punctual and reliable-Timely and Dependability
- Flexible and adaptable
- Documentation and reporting
- Professional and courteous
- Quality assurance
- Equipment inspection
- Safety procedures adherence
Timeline
Weights And Measure Service Technician
Vtm Services
07.2022 - Current
Service Technician/Driver
AmeriGas Propane
11.2011 - 07.2022
GED -
Bath County
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