Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Selin Wright

Fredericksburg

Summary

Experienced working in fast paced multi-unit environments demanding strong organizational and people skills. Trustworthy, ethical, and discreet, committed to hospitality focused superior customer service. Confident and poised in interaction with individuals of all levels. Solution driven, meticulous and resourceful in completing all job responsibilities; able to multi-task effectively.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Food and Beverage

PSC/Levy
05.2024 - Current
  • Developed and executed innovative beverage programs to enhance guest experiences.
  • Led cross-functional teams to optimize food and beverage operations, ensuring alignment with brand standards.
  • Analyzed market trends to create competitive pricing strategies for food and beverage offerings.
  • Implemented training programs for staff, improving service quality and operational efficiency.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and product quality.
  • Oversaw inventory management processes, reducing waste and optimizing stock levels across outlets.
  • Conducted performance evaluations for department staff, fostering professional growth and accountability.
  • Streamlined operational workflows, enhancing service speed while maintaining high-quality standards.
  • Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
  • Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.

Director of Dining Services/Retail/Catering

RESTAURANT ASSOCIATES / CoStar
02.2023 - 11.2023
  • Responsible for the staffing, scheduling, and training of hourly employees for highest standards of hospitality, safety, and sanitation as well as supervision of day-to-day operations of all departments. Implemented company marketing tools and culinary programs daily to increase café participation.
  • Perform tasks and input for weekly operating report, cash handling procedures, and other financial reports to ensure financial goals are met.
  • Responsible for the overall direction, coordination, and execution of all catered events with onsite clients and event coordinators, while building strong client relationships leading to a 40% increase in catering sales. Events to include hosting of the National Democratic Mayors event and CEO of CoStar for weekly/quarterly meetings.

General Manager

RESTAURANT ASSOCIATES / US Senate
03.2020 - 11.2023
  • Management of 15 subordinate supervisors who supervise a total of 20+ employees in each operation: managing over 120 employees’ campus wide. Responsible for the overall direction, coordination, and evaluation of 12 units on campus.
  • Directed and managed campus operations to achieve short and long-term profit and total volume goals, accountable for client retention and revenue growth including yearly fiscal budgeting.
  • Applied consistent and fair administration of human resource policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus.
  • Fostered strong interdepartmental relations and integrated the employee service department with the facility plans of operations with the Architect of the Capitol.
  • Successfully proposed and implemented multiple new platforms of technology to the Senate including upgraded POS systems, new digital marketing software, conversion of POS systems to self-checkouts and digital temperature monitoring systems in air screens.

Director of Operations

RESTAURANT ASSOCIATES / Capital One
03.2012 - 03.2020
  • Responsible for overall direction and operation of Food Services for five offsite locations outside of headquarters housing approximately 900 associates per location.
  • Reduced food costs by 12%; reduced labor costs by 10%
  • Effective implementation of RA Culinary and Innovation Programs that have led to increased customer participation to 60% for lunch; 39% for breakfast (highest participation throughout Restaurant Associates/Capital One portfolio)
  • Develop team members through proper training, coaching, and mentoring to ensure strong operational performance. Implemented mandatory certification of all employees on safety and sanitation.
  • Perform tasks and input for weekly operating report, cash handling procedures, and other financial reports to ensure financial goals are met.

Education

Bachelor's degree - Hotel and Restaurant Management

Skills

  • Operational efficiency
  • Hospitality management
  • Allergen awareness
  • Menu development
  • Staff leadership
  • Food presentation
  • Quality assurance
  • Waste reduction

Certification

  • Servesafe Certified
  • TIPS Certified

Timeline

Director of Food and Beverage

PSC/Levy
05.2024 - Current

Director of Dining Services/Retail/Catering

RESTAURANT ASSOCIATES / CoStar
02.2023 - 11.2023

General Manager

RESTAURANT ASSOCIATES / US Senate
03.2020 - 11.2023

Director of Operations

RESTAURANT ASSOCIATES / Capital One
03.2012 - 03.2020

Bachelor's degree - Hotel and Restaurant Management

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Selin Wright