Semaj Adams
Richmond
Summary
Dynamic and results-driven professional with a positive attitude and strong teamwork skills, recognized for enhancing customer satisfaction at Dunkin' Donuts. Proven ability to solve problems and maintain workplace safety while training new employees and supervising operations. Committed to achieving excellence through clear communication and attention to detail.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
Work History
Team Member
Dick's Sporting Goods, Inc
09.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Night Shift Manager
Dunkin' Donuts
08.2023 - 09.2024
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Completed routine store inventories.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Hermitage High School
Henrico, VA06-2023
Skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Workplace safety
- Creativity and innovation
Accomplishments
- Achieved "Employee of The Month" through effectively helping with assisting peers & customers with diligently and understanding each others' strength's & weaknesses. (Dick's Sporting Goods December 2024) (Dunkin' Donuts 2-3 months)
- Supervised team of 3-4 staff members rotating throughout the week.
Timeline
Team Member
Dick's Sporting Goods, Inc
09.2024 - Current
Night Shift Manager
Dunkin' Donuts
08.2023 - 09.2024
High School Diploma -
Hermitage High School
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