SEMER SAFI
Dumfries,VA
Summary
With a mix of technical and academic certificates together with over 15 years of a variety of technical and professional responsibilities I believe to be a valuable addition to any business entity.
- Diligent at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solve problems quickly to retain customers and deliver high level of service in every interaction.
- Very passionate in goal completion and flexible in adapting to new environments.
- Personable, dedicated and self-motivated.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
New Car Sales Associate
Safford Brown KIA Manassas
2024.05 - Current
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Boosted customer satisfaction by providing exceptional service throughout the entire car buying process.
- Maintained up-to-date knowledge on industry trends, competitor offerings, and new model releases to provide accurate information to customers.
- Generated additional revenue streams by upselling accessories, add-ons, maintenance plans, or extended warranties during the sale process.
- Enhanced dealership reputation by delivering a personalized buying experience tailored to each customer's needs.
- Managed 20 walk-in new car demonstrator test drive along with 25 enquiry emails and text enquiries.
Pro Account Associate
The Home Depot Inc
2022.08 - 2024.04
- Verified and validated contractors in the Pro Account systems to ensure accurate sales data for access to preferred pricing, ProXtra cash rewards and credit solutions.
- Inspected merchandise to verify quality prior to customers taking ownership.
- Solved needs of 20 Pro's contractors and builders per month by connecting them to the right products and services.
- Offered HD ProXtra and Commercial Credit products.
- Assisted clients with Pro Accounts rewards and resolved PRO mobile app issues.
- Followed up with Pro account customers who under utilize their rewards and provided excellent hands-on support.
- Understood and overcame objections in order to speak to advantages of choosing Home Depot over competitors.
- Increased client satisfaction by effectively managing and resolving account issues.
- Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
- Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.
Client Service Coordinator
DONOHOE, COMPANIES, INC, The World Bank Group
2012.11 - 2022.05
- Responded by phone and email to customer requests for products, services and programs information.
- Provided key support between external vendors and all parties involved with The World Banks locker/shower, parking, and EV stations facility improvement projects.
- Managed Sustainable Mobility Services; Capital Bikeshare, Zipcar and Car2go programs.
- Provided direct support to staff with electric vehicles to create ChargePoint EV driver accounts and linked ChargePoint RFID charge cards to their accounts.
- Activated and monitored push notifications to ChargePoint EV Stations and user mobile devices and played key role in troubleshooting station connectivity issues with external vendors and internal IT teams.
- Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
- Improved client satisfaction with timely updates and transparent communication throughout Commuter Services many projects lifecycle.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Parking Administrative Assistant
EMCOR Facilities Services, Arlington
2005.09 - 2012.10
- Ensured accurate record-keeping with diligent data entry and database management for The World Banks commuting subsidy (Metrochek) programs vital company information.
- Acted as Tier 3 program support for the Metrochek program. Resolved all escalated issues in timely manner.
- Reconciled Metrochek program participant data for generation of monthly invoices to be submitted to Program Manager.
- Regularly checked programs website content for accuracy and made corrections in collaboration with external and internal stakeholders.
- Performed regular inspections of Commuter services parking and locker/shower room facilities and submitted appropriate work ticket for repairs or improvements.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Managing And Tracking Customer Relations - Managing Customer Relations in Facility Management
International Facility Management Association
Washington, DC12.2021
Microsoft Certified Professional - Computer Engineering Technology
LimingTech.Com Empowering Careers in IT
Springfield, VA08.2000
CompTIA A+ Certified Professional - Computer Installation And Repair Technology
NRI McGraw-Hill Sch of Higher Education
Washington, DC06.2000
Advanced SharePoint Intranet Publishing -
The World Bank Group - Open Learning Campus
Washington, DC11.2019
DIPLOMA in Desktop Publishing And Design -
NRI Home Business School
Washington, DC03.1995
High School Diploma -
St Aquinas Secondary School (Ghana)
Ghana, West Africa10.1985
Skills
- Good communication skills
- Interpersonal skills
- Positive attitude
- Adaptable and Flexible
- Computer and hardware skills
- Detail Oriented
- Multitasking Abilities
- Payment Processing
- Sales Support
- Teamwork and Collaboration
- Client Relationships
- Data Collection
Accomplishments
- Received The Home Depot Credit Achievement Award for selling the value of credit to Pro customers in 2023.
- Was awarded the Specialty Associate of the month award in 2022.
- Achieved Letters of Recognition by completing 3 projects with accuracy and efficiency for The World Bank Commuter Services Department.
Timeline
New Car Sales Associate
Safford Brown KIA Manassas
2024.05 - Current
Pro Account Associate
The Home Depot Inc
2022.08 - 2024.04
Client Service Coordinator
DONOHOE, COMPANIES, INC, The World Bank Group
2012.11 - 2022.05
Parking Administrative Assistant
EMCOR Facilities Services, Arlington
2005.09 - 2012.10
Managing And Tracking Customer Relations - Managing Customer Relations in Facility Management
International Facility Management Association
Microsoft Certified Professional - Computer Engineering Technology
LimingTech.Com Empowering Careers in IT
CompTIA A+ Certified Professional - Computer Installation And Repair Technology
NRI McGraw-Hill Sch of Higher Education
Advanced SharePoint Intranet Publishing -
The World Bank Group - Open Learning Campus
DIPLOMA in Desktop Publishing And Design -
NRI Home Business School
High School Diploma -
St Aquinas Secondary School (Ghana)
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