Serena Agha
Woodbridge
Summary
Multifaceted professional with 3+ years of experience in patient care, customer service, and retail sales. Combines clinical expertise (EMR systems, phlebotomy) with proven sales acumen to deliver exceptional client experiences. Bilingual in English, Farsi, Punjabi, and Urdu, with a track record of bridging communication gaps in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Sales Expert
OSL Retail Services Inc
10.2023 - Current
- Guide customers in selecting mobile devices and wireless plans tailored to their needs, driving sales through personalized consultations.
- Educate clients on device features (e.g., smartphone functionality, plan benefits), increasing upsell opportunities by 25%.
- Resolve technical inquiries and troubleshoot device issues, achieving 95% customer satisfaction ratings.
- Process orders, maintain CRM records, and ensure compliance with sales documentation protocols.
- Leverage social media platforms to engage prospects and promote limited-time offers, expanding client base.
Medical Assistant
Internal Medicine
07.2021 - 10.2023
- Conducted patient intake for 20+ daily appointments, documenting vital signs and medical histories in ECW/EMR systems.
- Streamlined clinic workflows by preparing exam rooms, sterilizing instruments, and managing prescription refills.
- Obtained client medical history, medication information, symptoms, and allergies.
Supervisor/Cashier Assistant
K Kabab
01.2019 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Science - Pre-Med
Northern Virginia Community College
Annandale, VA08-2026
High School Diploma -
Freedom High School
Woodbridge06-2022
Skills
- Client Consultation
- CRM Management
- Conflict Resolution
- Social Media Engagement
- Mobile Device Troubleshooting
- Microsoft Office
- Google Suites
- EMR documentation
Accomplishments
- Achieved top 10% in sales performance at OSL Retail Services within first 3 months.
- Reduced patient wait times by 15% at Annandale clinic through efficient workflow coordination.
Certification
- CPR/AED
- HIPAA Privacy Workshop
- Certified Dental Assistant
Languages
English
Full Professional
Farsi
Native or Bilingual
Punjabi
Professional Working
Timeline
Mobile Sales Expert
OSL Retail Services Inc
10.2023 - Current
Medical Assistant
Internal Medicine
07.2021 - 10.2023
Supervisor/Cashier Assistant
K Kabab
01.2019 - 09.2019
Associate of Science - Pre-Med
Northern Virginia Community College
High School Diploma -
Freedom High School
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