Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Persaud

Manassas

Summary

Customer service professional with proven expertise in complaint resolution and cash handling at PetSmart. Recognized for attention to detail and reliability, consistently enhancing customer satisfaction and team collaboration. Committed to high standards in all interactions, ensuring smooth operations and a positive shopping experience. Highly organized and proactive, with extensive experience in cash register operations and merchandise stocking.

Overview

4
4
years of professional experience

Work History

Cashier - Customer Service

Pet Smart
Manassas
06.2023 - Current
  • Greeted customers entering the store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with returns and refunds and resolved transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Filled online orders with accuracy and efficiency.

Caregiver

Home Instead
Manassas
08.2023 - 01.2025
  • Supported personal care needs, including bathing, dressing, and grooming.
  • Maintained clean, organized environments to promote client safety and satisfaction.
  • Collected and recorded vital signs to assess basic health status.
  • Built strong rapport with clients and their families to foster trust.
  • Monitored clients' health, reporting significant changes promptly to the supervisor.
  • Observed behavioral or physical changes that necessitated medical attention.
  • Provided companionship through engaging conversations and recreational activities.
  • Followed care plans to administer medications as directed.

Staff Member

Salsarita's
Fredericksburg
04.2022 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Assisted with onboarding new staff members and providing orientation and support.
  • Liaised with management and other departments to maintain smooth operations.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Utilized POS system to handle customer cash and credit card transactions.

Customer Service Cashier

Sky Zone
Fredericksburg
11.2021 - 02.2022
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Courtland High School
Spotsylvania, VA
05-2023

Some College (No Degree) - Education

NOVA
true

Skills

  • Customer service excellence
  • Complaint resolution
  • Quality assurance
  • Attention to detail
  • Dependability
  • Integrity
  • Punctuality
  • Trainability
  • Coaching ability
  • Cash register operation
  • Team collaboration
  • Problem solving
  • Cash handling
  • Merchandise restocking
  • POS systems
  • Cleaning and sanitizing
  • Refunds and exchanges

Timeline

Caregiver

Home Instead
08.2023 - 01.2025

Cashier - Customer Service

Pet Smart
06.2023 - Current

Staff Member

Salsarita's
04.2022 - 05.2023

Customer Service Cashier

Sky Zone
11.2021 - 02.2022

High School Diploma -

Courtland High School

Some College (No Degree) - Education

NOVA

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Serenity Persaud