Summary
Overview
Work History
Education
Skills
Timeline
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SHACORA STITH

Petersburg

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

9
9
years of professional experience

Work History

CSR

TDB Communications
10.2024 - 07.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Account Executive - Payables and Receivables

Torrence Rope and Sling
07.2024 - 10.2024
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.

Customer Service Representative

Capital One
07.2021 - 04.2024
  • Provided account information and answered customer inquiries in a timely manner.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Associate

Walmart
04.2016 - 07.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

High School Diploma -

Dinwiddie County High School
Dinwiddie, VA
06.2016

Skills

  • Call Management
  • Information Security
  • Report Generation
  • Product Knowledge
  • Inbound and Outbound Calling
  • Customer Service
  • Call center experience

Timeline

CSR

TDB Communications
10.2024 - 07.2025

Account Executive - Payables and Receivables

Torrence Rope and Sling
07.2024 - 10.2024

Customer Service Representative

Capital One
07.2021 - 04.2024

Sales Associate

Walmart
04.2016 - 07.2021

High School Diploma -

Dinwiddie County High School

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SHACORA STITH