Steven Leng
Fredericksburg
Summary
Dedicated manager known for exceptional staff mentoring and customer relationship management. Experienced in analyzing operational data to drive strategic decisions, ensuring optimal service delivery and team performance.
Overview
21
21
years of professional experience
Work History
Assistant General Manger
Wawa, Inc
Fredericksburg, VA
10.2006 - 10.2022
- Led team in executing daily operations ensuring optimal service delivery and customer satisfaction.
- Developed and implemented training programs that enhanced staff performance and operational efficiency.
- Analyzed sales data to identify trends, informing strategic inventory management decisions.
- Streamlined communication processes across departments, improving collaboration and response times.
- Mentored junior staff members, fostering professional development and enhancing team capabilities.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
General Manager
The Pilot House Restaurant
Brick, NJ
02.2002 - 09.2006
- Directed daily operations, ensuring high standards of service and customer satisfaction.
- Implemented cost control measures, enhancing profitability and reducing waste.
- Developed staff training programs, improving team performance and service quality.
- Oversaw inventory management processes, optimizing supply chain efficiency.
- Analyzed financial reports, identifying trends to inform strategic business decisions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Business Economics
Skidmore College
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Budget control
Timeline
Assistant General Manger
Wawa, Inc
10.2006 - 10.2022
General Manager
The Pilot House Restaurant
02.2002 - 09.2006
No Degree - Business Economics
Skidmore College
Currently in training for certification in Peer Recovery Specialist
Currently enrolled in class to gain my certification to be a Peer Recovery Specialist