Shadi Hamdallah
Falls Church
Summary
Dynamic Assistant Manager at Barber's Auto Service with proven expertise in team leadership and customer relations. Enhanced service delivery through effective staff training and streamlined operations, resulting in improved customer satisfaction. Skilled in inventory management and conflict resolution, driving operational efficiency and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Barber's Auto Service
12.2017 - Current
- Supervised daily operations to ensure high-quality service delivery and customer satisfaction.
- Trained and mentored new staff on service protocols and customer interaction techniques.
- Implemented inventory management systems to streamline part ordering and reduce delays.
- Coordinated scheduling of maintenance services to optimize workforce efficiency and minimize downtime.
- Collaborated with technicians to communicate repair needs, enhancing workflow and service delivery.
- Resolved customer inquiries and complaints, improving overall customer experience and retention rates.
- Advised customers on service options, ensuring clarity and satisfaction with recommendations.
Service Advisor
Del Ray Service Center
06.2015 - 10.2017
- Managed service appointments, optimizing scheduling for efficiency and customer convenience.
- Analyzed customer feedback to identify trends, driving improvements in service quality and offerings.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Education
Associate of Science - Computer Information Systems
Northern Virginia Community College
Annandale, VA05-2018
High School Diploma -
T.C Williams High School
Alexandria, VA05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Cost control
- Financial management
Timeline
Assistant Manager
Barber's Auto Service
12.2017 - Current
Service Advisor
Del Ray Service Center
06.2015 - 10.2017
Associate of Science - Computer Information Systems
Northern Virginia Community College
High School Diploma -
T.C Williams High School