Shadowsky Diaz
Harrisonburg
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Skilled in maintaining, troubleshooting, and supporting various network systems. Experience includes managing network security, installing software updates, and optimizing system performance. Strengths include strong problem-solving skills, ability to work effectively under pressure, and excellent communication abilities. Contributed to improved network efficiency and reduced downtime in previous roles.
Overview
16
16
years of professional experience
Work History
Technical Support Expert
PC Actual, C.A.
Valencia
01.2020 - 02.2024
- Company Overview: Sale of electronic equipment, computers, laptops, cell phones and technology
- Repair, assembly and mounting of operating systems
- Sale of electronic equipment, computers, laptops, cell phones and technology
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Diagnosed hardware failures using tools such as multimeters, logic analyzers.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Used remote login tools to assist clients with technical and product questions.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Assisted in the installation, configuration and maintenance of computer systems and networks.
- Provided technical support for end-users to troubleshoot software and hardware issues.
Coordinator of the Department of Security and Moni
Mundo Samira
01.2019 - 01.2020
- Despacho y Recepción de Mercancía
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Facilitated communication between different departments in order to resolve issues quickly.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Assembly Production Operator
Ford Motor de Venezuela, C.A.
Valencia
01.2012 - 01.2017
- Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces.
- Assembled and tested products according to specifications.
- Used hand tools and power tools to complete assembly tasks effectively and efficiently.
Production Operator
Líder Pollo, C.A.
Valencia
01.2010 - 01.2011
- Examined final products for conformance with quality and design standards.
- Hand-assembled needed parts with bolts and screws.
- Used hand trucks and forklifts to unload, load and transport items.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
Technical Support Expert
Micro Internacional, C.A.
Valencia
02.2008 - 02.2010
- Company Overview: Sales and Distribution of Computer Equipment
- Sales and Distribution of Computer Equipment
- Provided technical support for end-users to troubleshoot software and hardware issues.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Tested new products and services to ensure compatibility with existing systems.
Education
Associate in Engineering Technology - Computer Information Systems
SANTIAGO MARIÑO
Valencia02-2006
Senior University Technician - Computer Information Systems
IUTEPAL
Valencia06-2003
Skills
- Mobile device management
- Patch management
- Virtualization technologies
- Network configuration
- Hardware diagnostics
- Backup solutions
- Software installation
- Operating systems
- Application support
- Powered hand jacking
- System administration
References
- Vilcen Ramos, (0414)-0415056
- Trinemig Rojas, (0416)-741-6060
Personal Information
ID Number: V-17.448.212
Timeline
Technical Support Expert
PC Actual, C.A.
01.2020 - 02.2024
Coordinator of the Department of Security and Moni
Mundo Samira
01.2019 - 01.2020
Assembly Production Operator
Ford Motor de Venezuela, C.A.
01.2012 - 01.2017
Production Operator
Líder Pollo, C.A.
01.2010 - 01.2011
Technical Support Expert
Micro Internacional, C.A.
02.2008 - 02.2010
Associate in Engineering Technology - Computer Information Systems
SANTIAGO MARIÑO
Senior University Technician - Computer Information Systems
IUTEPAL