Shaeveon Wyatt
Richmond
Summary
Driven and detail-oriented professional who sees business as a way to create meaningful impact. I’m focused on improving processes, supporting strong teams, and delivering valuable services that make a difference for both the organization and its consumers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Operations Support
VCU Facilities Management
09.2024 - Current
- Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
Facilities Application Support Intern
VCU Facilities Management
05.2023 - 09.2024
- Resolved System errors caused by integration inconsistencies (AiM billing errors)
- Monitored overall project and process functionality to assist in recognition and proactive resolution of issues
- Regularly monitored invoices to alleviate back-log and resolve issues
- Resolved basic "Help" requests including but not limited to: deleting documents, correcting permissions, updating project schedules, creating new user accounts, etc
Social Media Assistant (work study)
VCU Forensics Department
02.2023 - 08.2024
- Implemented online customer service processes to facilitate positive and consistent user experiences
- Analyzed and reviewed effectiveness of campaigns to maximize results of engagement
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Customer Account Specialist
Capital One
04.2022 - 12.2022
- Developed and implemented customer care policies, procedures, and regulations necessary to satisfy customer base
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Resolved concerns with products or services to help with retention and drive sales
- Communicated with approximately 70 customers daily to understand needs and explain product value
Office Assistant (work-study)
Reynolds Community College
08.2019 - 05.2020
- Managed reception and lobby area greeted visitors and responded to requests for information
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Dispersed incoming mail to correct recipients throughout office
- Assisted team members with special projects by coordinating records and resources to meet expected requirements
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
Education
Bachelor of Science - Marketing concentration in Marketing Communication and Analytics
Virginia Commonwealth University
Richmond, VA05-2025
Associate of Science - Business administration
J Sergeant Reynolds Community College
Henrico, VA05-2020
Skills
- Administrative Support
- Application Support
- Creative Problem Solving
- Customer Service
- Data Management
- Digital Marketing
- Excellent Communication
- Fast Learner
- Invoice Processing
- Operations Support
- Social Media Management
Certification
- Licensed VCA ( Virginia Contracting Associate ) - Expected June 2025
Timeline
Business Operations Support
VCU Facilities Management
09.2024 - Current
Facilities Application Support Intern
VCU Facilities Management
05.2023 - 09.2024
Social Media Assistant (work study)
VCU Forensics Department
02.2023 - 08.2024
Customer Account Specialist
Capital One
04.2022 - 12.2022
Office Assistant (work-study)
Reynolds Community College
08.2019 - 05.2020
Bachelor of Science - Marketing concentration in Marketing Communication and Analytics
Virginia Commonwealth University
Associate of Science - Business administration
J Sergeant Reynolds Community College
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