Shaeveon Wyatt
Richmond
Summary
Dynamic and detail-oriented professional with extensive experience in application support, dedicated to delivering high-impact solutions that drive meaningful change. Committed to enhancing processes, fostering strong team collaboration, and providing valuable services that benefit both the organization and its consumers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facilities Application Support Specialist
VCCS System Office
Richmond, VA
10.2025 - Current
- Provided technical support for application-related issues, ensuring minimal disruption to user activities.
- Facilitated user training sessions on software functionality and best practices, enhancing user proficiency.
- Assisted in the implementation of new software features, ensuring alignment with user needs and operational goals.
- Collaborated with cross-functional teams to identify and implement system improvements, resulting in enhanced user experience.
Business Operations Support
VCU Facilities Management
Richmond, VA
09.2024 - 10.2025
- Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
Facilities Application Support Intern
VCU Facilities Management
Richmond, VA
05.2023 - 09.2024
- Resolved System errors caused by integration inconsistencies (AiM billing errors)
- Monitored overall project and process functionality to assist in recognition and proactive resolution of issues
- Regularly monitored invoices to alleviate back-log and resolve issues
- Resolved basic 'Help' requests including but not limited to: deleting documents, correcting permissions, updating project schedules, creating new user accounts, etc
Social Media Assistant (work study)
VCU Forensics Department
Remote, VA
02.2023 - 08.2024
- Implemented online customer service processes to facilitate positive and consistent user experiences
- Developed engaging content for social media platforms to boost audience interaction.
- Assisted in executing targeted social media campaigns to enhance department visibility.
Customer Account Specialist
Capital One
Remote, VA
04.2022 - 12.2022
- Developed and implemented customer care policies, procedures, and regulations necessary to satisfy customer base
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Resolved concerns with products or services to help with retention and drive sales
- Communicated with approximately 70 customers daily to understand needs and explain product value
Education
Bachelor of Science - Marketing concentration in Marketing Communication and Analytics
Virginia Commonwealth University
Richmond, VA05-2025
Associate of Science - Business administration
J Sergeant Reynolds Community College
Henrico, VA05-2020
Skills
- Administrative Support
- Application Support
- Creative Problem Solving
- Customer Service
- Data Management
- Excellent Communication
- Fast Learner
- Operations Support
- Digital Marketing
- Social Media Management
Certification
Licensed VCA (Virginia Contracting Associate) - June 2025
Timeline
Facilities Application Support Specialist
VCCS System Office
10.2025 - Current
Business Operations Support
VCU Facilities Management
09.2024 - 10.2025
Facilities Application Support Intern
VCU Facilities Management
05.2023 - 09.2024
Social Media Assistant (work study)
VCU Forensics Department
02.2023 - 08.2024
Customer Account Specialist
Capital One
04.2022 - 12.2022
Associate of Science - Business administration
J Sergeant Reynolds Community College
Bachelor of Science - Marketing concentration in Marketing Communication and Analytics
Virginia Commonwealth University