Shaheed Williams
Virginia Beach
Summary
Knowledgeable candidate with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
3
3
years of professional experience
Work History
Crew Member Team Leader
Burger King
Virginia Beach, VA
06.2023 - 07.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Warehouse Worker
Amazon
Portsmouth, VA
10.2022 - 12.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated RF scanners to track merchandise and verify contents of containers.
- Checked packages and merchandise for damage and notified vendors.
Housekeeping Room Attendant
Sheraton Hotels
Norfolk, VA
08.2022 - 10.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
Crew Member
Burger King
Virginia Beach, VA
09.2021 - 05.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA08.2021
Skills
- Dress Code Enforcement
- Employee Motivation
- Workload balancing
- Team Management
- Workplace Safety
- Employee Training
- Team Player
- Problem-Solving
- Heavy Lifting
- Physical Strength and Stamina
- Physical Agility and Coordination
- Adaptability
- Physical Stamina
- Time management abilities
- Professionalism
- Self Motivation
Timeline
Crew Member Team Leader
Burger King
06.2023 - 07.2024
Warehouse Worker
Amazon
10.2022 - 12.2022
Housekeeping Room Attendant
Sheraton Hotels
08.2022 - 10.2022
Crew Member
Burger King
09.2021 - 05.2022
High School Diploma -
Landstown High School