Shahida Asghar
Fairfax
Summary
Professional product promotion specialist with experience in engaging customers and showcasing products effectively. Strong focus on team collaboration and adapting to changing needs to achieve top results. Skilled in customer service, and persuasive presentation techniques. Reliable team player with passion for driving sales and enhancing consumer experiences. A dynamic and adaptable professional with strong interpersonal skills, successfully fostering trust and communication with families, customers in Fairfax County. Proven ability to enhance customer experiences at Macy's, Costco/ CDS and Dunkin Donuts, through a customer-oriented mindset and effective problem-solving. Committed to maintaining high standards of cleanliness and safety while supporting all customer needs and shopping experience.
Overview
16
16
years of professional experience
Work History
Self Employed/ Child Care Provider
Licensed, Fairfax County
08.2008 - 08.2014
- Providing essential childcare services; developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Upholding all rules , policies and procedures required by county and state regulation, standards.
Customer Service Specialist , Seasonal
Macy's
10.2015 - 01.2016
- Provided excellent customer service and delivered, above average shopping experience for customers.
- Answered, questions concerned about products, inventory retail services , over the phone and in person for customers.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Continued company training, to enhance best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Retail Sales Associate
Ross Dress for Less
08.2016 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customer complete purchases, locate items, and join reward programs and assisted with credit card application interest.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Product Demonstrator
Advantage Solutions Sales And Marketing
12.2017 - 11.2024
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays, maintain designated sales space and sample event before & after demonstrations daily.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm for featured products, brand /company representation.
- Completing any additional assignment or "Special Event" request from direct leadership, when asked.
- During this position, Demo /Sampling Events for Safeway, Fairfax VA 2017 -2019 & Demo for CDS Costco Fairfax, VA 2019-2021, 2024 , April-Oct
Produce Associate
Giant Food Stores
07.2020 - 02.2021
- Prepared fruit produce arrangements and completed fulfillment for prepackage fruit containers for purchase.
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Barista
Dunkin' Donuts
10.2021 - 04.2023
- Rotating store work stations, Specialized beverages coffees,tea and baked , prepared various featured donuts,pastries.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Social Sciences
Punjab University
Pakistan 09-1991
Skills
- Adaptable learner
- Strong interpersonal skills
- Customer-focused retail sales
- Customer-oriented mindset
Timeline
Barista
Dunkin' Donuts
10.2021 - 04.2023
Produce Associate
Giant Food Stores
07.2020 - 02.2021
Product Demonstrator
Advantage Solutions Sales And Marketing
12.2017 - 11.2024
Retail Sales Associate
Ross Dress for Less
08.2016 - 01.2018
Customer Service Specialist , Seasonal
Macy's
10.2015 - 01.2016
Self Employed/ Child Care Provider
Licensed, Fairfax County
08.2008 - 08.2014
Bachelor of Arts - Social Sciences
Punjab University
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