Shahlaa Alameri
Aldie
Summary
Dynamic customer service professional with over 10 years of experience, recognized for exceptional communication, leadership, and problem-solving skills. Committed to delivering outstanding service while fostering a collaborative team environment. Proven track record of enhancing customer satisfaction and driving operational efficiency through innovative solutions. Passionate about creating positive experiences that exceed expectations and contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nordstrom
01.2024 - Current
- Provided friendly, efficient customer service while handling transactions and resolving issues
- Quickly built rapport with customers to ensure positive experiences and repeat business
- Resolved customer concerns calmly and professionally in fast-paced environments
- Operated POS systems and in-store technology with accuracy and confidence
- Protected customer privacy by following company policies and security procedures
- Promoted loyalty programs and company initiatives to increase customer engagement
- Maintained flexibility with scheduling to meet business needs
Procurement Manager/Clients Services
Andaaz MFG
01.2023 - 01.2024
- Managing project estimation and selection while providing top-notch customer service to each client and ensuring that the Bid, Client Specs, RFQ, Invoice, and Factory Quote folders are up-to-date and analyzing client, vendor, and manufacturer documents to generate precise pricing estimates. After a design review, I compile and contextualize specifications for factory quotes to streamline the process.
- Assisted customers with inquiries, complaints, and product information via phone, email, and in-person interactions.
- Resolved customer issues promptly and effectively, achieving a satisfaction rating of 95%.
- Processed returns, refunds, and exchanges according to company policies.
- Upsold additional products and services, contributing to a 10% increase in sales revenue.
- Source numerous vendors developed relationships and obtained detailed quotes to ensure our services were met at the lowest cost, but top quality possible.
- Facilitate accurate and timely project completion by engaging with factories beyond business hours.
- Strategically analyze company budget and develop organized, strategic solutions to ensure low costs while responsible for purchasing all materials, fabrics, accessories & services.
- Oversee activities of estimators in bids creation.
- Process purchase orders, invoices and requisitions for products.
Interior Coordinator & Corporate Buyers Consultant
Star Furniture & Mattresses
01.2017 - 01.2023
- Focusing was on enhancing the client and customer experience. Met marketing deadlines and maintained optimal stock levels to support our branding efforts. Collaborating closely with buyers and drove sales while prioritizing customer satisfaction. Streamlining inventory processes and coordinating with supply chain partners provided a seamless experience for our clients. Leading sales team training programs; I emphasized the importance of delivering exceptional service. Additionally, oversaw recruitment efforts to ensure our sales team was equipped to provide top-notch assistance. Resolving customer issues promptly and upholding overall satisfaction and loyalty to our brand.
- Launched four premium brands across twelve stores while supporting VP of Merchandising and CCO.
- Attained 27% sales revenue and targets by creating robust sales strategies and providing exceptional customer service.
- Boosted 16% revenue by initiating email campaigns, client tracking, and effective follow-ups to re-engage previous clients.
- Created captivating staging environments for diverse home styles while using Room Planner and Sketchup.
- Devised floor plans, elevations, and detailed designs by utilizing AutoCAD software.
- Initiated PERQ.COM CRM program for sales team to enhance overall business growth.
Design Consultant/Sales Associate
Bassett Furniture Company
01.2015 - 01.2017
- Created stunning spaces to captivate clients' desires while using expertise in coordinating colors, textures, and designs. Delivered outstanding operational support, managed schedules, maintained records, and fostered strong client relationships. Assisted with various tasks, including travel reports, appointment scheduling, filing, copying, and faxing to ensure seamless operations. Managed talent acquisition, including recruitment and onboarding of new professionals to ensure effective training programs.
- Trained and certified HGTV professional and delivered exquisite In-Home Design Services while tailoring clients' needs.
- Surpassed sales goals and achieved key performance indicators while thriving in a competitive sales environment.
- Provided comprehensive administrative support, such as organizing files, processing mail, formatting documents, and compiling financial data while maintaining meticulous event logs.
- Provided personalized assistance to customers, helping them find products that met their needs.
- Operated the cash register and processed transactions accurately and efficiently.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience for customers.
- Collaborated with team members to achieve sales targets and meet store objectives.
Sales Associate
Schewels Home Furniture
01.2013 - 01.2015
- Offered valuable assistance to customers in merchandise selection, provide comprehensive product information and exceptional customer care throughout the process. Supported Point-of-Sale operations to ensure exceptional customer service from conception to completion. Leveraged effective closing techniques to ensure customer satisfaction, while providing gracious and knowledgeable service during product recommendations and cross-selling. Orchestrated seamless coordination across departments to drive process enhancements, optimize efficiency, and surpassed customer service benchmarks.
- Achieved or surpassed sales goal of over 130K while consistently meeting or exceeding all key performance indicators (KPIs).
- Identified and addressed clients' needs and concerns in a professional manner while providing prompt resolutions.
- Attained a 10 out of 10 rating score by maintaining outstanding customer satisfaction.
Education
Associate of Applied Science - Business Administration Management
American National University
Harrisonburg, VASkills
- Strong verbal communication
- Analytical problem solving
- Team development
- Project Management
- Proficient in negotiation techniques
- Product knowledge
- Empathy and patience
- Effective conflict resolution
- Customer Relations Management
Certification
Scrum Master, Scrum Alliance
HGTV Designer, Bassett
InsideOut Coaching, InsideOut Development
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Nordstrom
01.2024 - Current
Procurement Manager/Clients Services
Andaaz MFG
01.2023 - 01.2024
Interior Coordinator & Corporate Buyers Consultant
Star Furniture & Mattresses
01.2017 - 01.2023
Design Consultant/Sales Associate
Bassett Furniture Company
01.2015 - 01.2017
Sales Associate
Schewels Home Furniture
01.2013 - 01.2015
Associate of Applied Science - Business Administration Management
American National University