Shakaela Gibson
Castlewood
Summary
Detail-oriented professional experienced in fostering strong relationships with customers and staff. Achieved highest marks in English courses through exceptional written and comprehensive skills. Focused on adapting quickly to new challenges and leveraging strong problem-solving abilities.
Overview
1
1
Language
1
1
year of post-secondary education
2027
2027
years of professional experience
Work History
Customer Service Manager
Variety Wholesalers Inc.
Saint Paul
01.2023 - Current
- Managed customer inquiries and resolved issues efficiently.
- Trained and supervised customer service representatives on best practices.
- Developed and implemented customer service policies to enhance satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with other departments to improve overall customer experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Cashier
Walmart
Lebanon
- Processed customer transactions efficiently at checkout lanes.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and merchandise displays.
Education
Some College (No Degree) - English
Mountain Empire Community College
Big Stone Gap, Va 08.2022 - 06.2023
Some College (No Degree) - English Composition
University of Virginia’s College At Wise
Wise, VASkills
- Effective communication
- Superior computer skills
- Meticulous attention to detail
- Excellent time management skills
- Customer service
- Team management
- Policy development
Languages
English
Professional
Timeline
Customer Service Manager
Variety Wholesalers Inc.
01.2023 - Current
Some College (No Degree) - English
Mountain Empire Community College
08.2022 - 06.2023
Cashier
Walmart
Some College (No Degree) - English Composition
University of Virginia’s College At Wise