Shakala Trisvan-Elsayed
Colonial Heights
Summary
Developed key leadership and management skills in fast-paced hospitality environment, focusing on customer satisfaction and team efficiency. Proficient in handling inventory, staff training, and ensuring compliance with health and safety standards. Seeking to leverage these transferrable skills in new, dynamic field.
Experienced with overseeing food and beverage operations, ensuring high-quality service and customer satisfaction. Utilizes leadership skills to train and manage staff, enhancing productivity and morale. Strong understanding of inventory control and cost management, maintaining efficient and profitable operations.
Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Colonial Downs
08.2023 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Assistant Manager
Pmg Travel Plaza
06.2018 - Current
- Making schedules, bookkeeping, employee engagement, employee interview process
Recieving Specialist
Melvin Davis oil company
06.2017 - Current
- Internal Revenue Service2020 to2020
- Form W-2 Wage and Tax Statement
- Department of the Treasury ~ Internal Revenue Service20202020
Education
High school diploma - General Studies
Dinwiddie Senior High School
Dinwiddie County, VA06.2016
Skills
- Shipping & Receiving
- Assistant Manager Experience
- Bookkeeping
- Interviewing
- Management
- Inventory Control
- Accounting
- Menu development
- Waste reduction
- Sanitation standards
- Scheduling staff
- Cost control
- Allergen awareness
- Beverage making
- Bar management
- Staff supervision
- Staff leadership
- Records maintenance
- Food safety compliance
- Staff consultation
- Customer service
- Food and beverage service
- Food safety
- Food safety understanding
- Opening and closing procedures
- Work area inspection
- Critical
- Team collaboration
- High volume dining
- Orientation and onboarding
- Data entry software
- Service training
- Point of sale POS software
- Supplies purchasing
- Task delegation
- Hiring and onboarding
- Microsoft Excel
- Kitchen staff supervision
- Timesheet organization
- Safety training
- Disciplinary Write-ups
Certification
ServSafe November2020 to November2025
Languages
English - Expert
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25+ staff members.
- Servsafe Certification
- VA ABC Responsible Sellers and Servers Certificate
Timeline
Food and Beverage Supervisor
Colonial Downs
08.2023 - Current
Assistant Manager
Pmg Travel Plaza
06.2018 - Current
Recieving Specialist
Melvin Davis oil company
06.2017 - Current
High school diploma - General Studies
Dinwiddie Senior High School
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