Shakara Giles
Roanoke
Summary
Detail-oriented Childcare Provider and Remote Customer Service Professional delivering exceptional support in virtual environments. Enhanced customer experiences through effective communication, problem-solving, and time management skills, focusing on client satisfaction and organizational efficiency. Collaborative team player committed to adapting to changing needs and fostering strong relationships with diverse stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Babysitter
Personal Employer
Roanoke, VA
01.2012 - Current
- Developed personalized learning and play plans to support child development.
- Supervised children's daily activities, ensuring safety and engagement.
- Managed schedules and routines, promoting consistency and reliability for children.
- Communicated effectively with parents regarding children's progress and needs.
- Implemented positive discipline techniques to foster a respectful atmosphere.
- Created a nurturing environment that encouraged exploration and creativity.
- Arranged playdates to encourage friendship development among peers. and outings, enhancing social skills among peers.
- Engaged young children in various interactive games to promote enjoyment and socialization., worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Delivery Driver
Dominos Pizza Inc.
Roanoke
10.2025 - 06.2026
- Delivered pizzas and other menu items promptly to ensure customer satisfaction.
- Processed cash transactions and ensured accurate change delivery.
- Maintained accurate cash handling during transactions and provided change when necessary.
- Assisted in training new drivers on delivery routes and company procedures.
- Utilized GPS technology to optimize delivery routes and reduce wait times.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
Rockbridge County High School
Lexington, VASkills
- Childcare
- Toddler care experience
- Child supervision
- Meal and snack times
- Trustworthiness
- Adhering to instructions
- Schedule management
- Time management
- Child engagement
- Punctuality and dependability
- Safety compliance
- Attention to detail
- Problem-solving
- Conflict resolution
- Nutritional awareness
- Active listening
- Adaptability and resilience
- Strong work ethic
- Following directions
- Routine management
- Organizational skills
- Patience and empathy
Accomplishments
- Positively influenced kids with behavior issues, improving family quality of life.
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Received consistent positive remarks for quality of care.
- Cared for 5 children ages 12 weeks, 2 and 4.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CPR Certified Training - October 2025- October 2026
Languages
English
Full Professional
Timeline
Delivery Driver
Dominos Pizza Inc.
10.2025 - 06.2026
Babysitter
Personal Employer
01.2012 - Current
High School Diploma -
Rockbridge County High School