Shakaylah Tabor
Salem,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UnitedHealth Group
08.2022 - 05.2024
- Identifying agents and Member needs and provide accurate information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Nursing Assistant
Our Lady of the Valley
05.2022 - 09.2022
- Assisting with activities of daily living (ADLs).
- Monitoring and recording vital signs (temperature, pulse, respiration, blood pressure).
- Documented care actions by completing records and logs in medical software system.
- Patient positioning and transferring.
Lab Customer Service Representative
Quest Diagnostics
09.2021 - 02.2022
- Handle customer inquiries received by phone, fax or email regarding reporting of patient results, test services and other duties needed to provide service
- Handle private lab information
- Provide lab results and anything concerning results
- Answer inbound calls and also handle outbound calls
- Provide education guidance to clients about Quest Diagnostics lab processes
- Document and maintain complete accurate records
Customer Care Specialist
Wells Fargo Bank
02.2020 - 03.2021
- Deliver excellent customer service while adhering work guidelines & regulations
- Accessing customer needs & offer appropriate solutions
- Answer inbound calls, resolving customer issues in a timely manner
- Navigate and use office software & phone systems
- Assist customers with credit card accounts
Nursing Assistant
Carilion Community Hospital
09.2017 - 05.2018
- Improved patient quality by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
Home Health Aide
Team Nurse Inc
01.2014 - 01.2016
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Medical Assistant - Medical Assisting
Fast Track Education
Salem, VA05-2025
High School Diploma -
Patrick Henry High School
Roanoke, VA01.2011
Skills
- Nurse Aide
- Phlebotomy
- Critical thinking
- Active listening
- Customer service
Certification
- Nursing Assistant, Present
- CPR/BLS, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
UnitedHealth Group
08.2022 - 05.2024
Nursing Assistant
Our Lady of the Valley
05.2022 - 09.2022
Lab Customer Service Representative
Quest Diagnostics
09.2021 - 02.2022
Customer Care Specialist
Wells Fargo Bank
02.2020 - 03.2021
Nursing Assistant
Carilion Community Hospital
09.2017 - 05.2018
Home Health Aide
Team Nurse Inc
01.2014 - 01.2016
High School Diploma -
Patrick Henry High School
Medical Assistant - Medical Assisting
Fast Track Education
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