Shakebra Ghee
Norfolk,VA
Summary
Behavioral health professional with a proven track record in implementing effective behavior plans and driving client progress. Recognized for seamless collaboration with team members and adaptability in dynamic environments, leveraging expertise in data-driven decision-making and client engagement. Committed to enhancing client outcomes through innovative strategies and personalized care. Eager to contribute skills and insights to foster positive change and support organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Centria Healthcare Autism Services
03.2025 - Current
- Implemented individualized behavior intervention plans to enhance client engagement and skill acquisition.
- Developed individualized treatment plans based on client assessments and behavioral analysis.
- Collaborated with interdisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Assisted in creating a structured and predictable learning environment, promoting positive behavior among students with autism.
- Implemented evidence-based interventions to improve clients' social, communication, and daily living skills.
- Supported client using principles of applied behavior analysis.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
Claim Benefit Specialist
ElevenceHealth
09.2023 - 01.2024
- Established strong relationships with insurance carriers, negotiating favorable pricing and service terms for the organization.
- Conducted benefits orientation sessions for new hires, ensuring smooth onboarding and integration into company culture.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Pharmacy Representative
Anthem Healthcare
10.2022 - 01.2023
- Medicare B & D
- ICD - 10
- Handling Prior Authorization’s provider contracts, eligibility, and claim
- Handling Faxes
- Responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Facets
- Pharmacy & Medical Benefits
- Worked closely with other members of the pharmacy team, demonstrating strong communication skills for effective collaboration.
- Developed expertise in managing pharmaceutical supply chains through strategic ordering practices.
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner, resulting in increased loyalty and trust from clients.
- Educated patients on proper medication usage and potential side effects, promoting adherence to treatment plans.
- Resolved insurance claim issues promptly, facilitating seamless coverage for patients'' medications.
- Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
Administrative Specialist
Care4u
03.2012 - 05.2022
- Handling All Internal Affairs
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environment.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Community Health Outreach Worker
Dominion Psychiatric Associates
03.2012 - 07.2016
- Acted as main point of contact between management, clinical staffs and external community.
- Connected individuals with available and relevant resources.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Developed presentations for public events, community groups and school assemblies.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Educated young people about strategies for driving discussions and promoting social changes.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Clerical Worker
Delphinus Engineering Inc.
04.2003 - 10.2007
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed correspondence letters, memos and emails.
- Verified accuracy of business records by consistently updating customer information.
Education
Bachelor of Arts - Clinical Psychology
Grand Canyon University
Phoenix, AZ02-2017
Associate of Arts - Psychology
University of Phoenix
Richmond, VA09-2013
Skills
- Registered Behavior Technician
- Tricare Credential
- Applied behavior analysis
- Discrete trial training
- Social skills development
- Treatment implementation
- Client engagement
- Behavior intervention plans
- Verbal behavior training
- Autism Spectrum Disorder
Certification
Medicare B
Medicare D
Customer Service
Timeline
Registered Behavior Technician
Centria Healthcare Autism Services
03.2025 - Current
Claim Benefit Specialist
ElevenceHealth
09.2023 - 01.2024
Pharmacy Representative
Anthem Healthcare
10.2022 - 01.2023
Administrative Specialist
Care4u
03.2012 - 05.2022
Community Health Outreach Worker
Dominion Psychiatric Associates
03.2012 - 07.2016
Clerical Worker
Delphinus Engineering Inc.
04.2003 - 10.2007
Bachelor of Arts - Clinical Psychology
Grand Canyon University
Associate of Arts - Psychology
University of Phoenix
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