SHAKEEMA HARRIS
Richmond
Summary
Experienced Lead Medical Support Assistant with extensive knowledge of regulations and policies at Central Virginia VA Health Care System. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
Work History
Lead Medical Support Assistant (GS 7 Step 7)
Central Virginia VA Health Care System
01.2025 - Current
- Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA.
- Attends training sessions throughout VISN 6 to ensure that all AMSA’s are properly trained on the New Patient Scheduling procedures.
- Resolves complex problems to ensure patient care needs are met.
- Ensures that when records are received all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS).
- Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- Organize and monitor overtime projects for Primary Care and Audiology throughout the VISN.
- Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- Verify attendance, hours worked, and pay adjustments, and post information onto VATAS.
- Assuring coverage of all areas of responsibility and creating and maintaining employee work schedules, weekly workflow rotations and breaks.
- Conduct ongoing reviews to ensure quality of work.
- Orienting and providing on-the-job training for new and current employees and ensuring all training requirements are met.
- Trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities: a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.
- Scheduling appointments with the patient's input, either in person or by phone.
- Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
- Participate in the daily team-led huddles and weekly team meetings where patient care planning and management occur.
- Carl Taylor
- (804) 799-5930
- $62,628
- 40 Hours Per Week
- 0700-1530
Advanced Medical Support Assistant (GS 6 Step 8)
Central Virginia VA Health Care System
10.2022 - 01.2025
- Worked involved specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- Recommended changes to existing clinic procedures based on current administrative guidelines.
- Utilized numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- Coordinated with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
- Developed and/or maintained effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
- Assisted with communications during the inpatient to outpatient discharge.
- Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.
- Communicated with non-VA medical facilities.
- Prepared correspondence to notify patients of normal lab results.
- Managed a system for follow-up care such as consults, tests.
- Participated in team huddles and meetings to manage and plan patient care.
- Cancelled, or no-showed appointments.
- Created community care consults, to establish care in the community and avoid delays in patient care.
- Scheduled appointments for patients with a variety of clinics, services and consultants, coordinated appointments for timeliness to avoid conflicts in provider and patient telehealth clinics, and to meet the schedule of the clinic or service to which referred.
- Assisted veterans in sending, receiving, and routing medical records from community vendors as needed.
- Worked closely with primary care providers as well as providers in audiology, podiatry, mental health and eye clinics.
- Prepared outgoing mail for mail carrier and distributed incoming mail.
- Explained the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
- Promoted veteran registration for and utilization of My HealtheVet.
- Ensured that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by scanning documents in veterans chart.
- Answered phones, greeted patients, relayed messages to appropriate staff inside and outside of the clinic.
- Carl Taylor
- (804) 799-5930
- $56,783
- 40 Hours Per Week
- 0700-1530
Purchasing Agent (GS7 Step 4)
Navy Recruiting District
04.2019 - 07.2022
- Performed market research to identify potential vendors.
- Initiated procurement purchase requests to maintain adequate stock levels of office supply inventory.
- Tracked the application of payments to government travel cards.
- Arranged for maintenance, repair, or procurement of office equipment and supplies.
- Maintained files or records to keep documents organized according to the organizations policies or procedures.
- Operated a computerized management property system (e.g., Defense Property Accountability System [DPAS]) and other maintenance database programs to manage government assets.
- Prepared purchase requests for supply requisitions in compliance with procurement rules, regulations, and policies.
- Utilized the Government Travel Card Program and Defense Travel System (DTS) for travel approval, voucher submission and reconciliation, and account monitoring to provide travel support.
- Maintained accurate facilities records for all maintenance reports.
- Prepared purchase orders, solicit bid proposals, and review requisitions for goods and services.
- Primary responsibility for ensuring the smooth functioning of all administrative processes, to include procurements, contracts, and fund control points.
- Evaluated, reviewed and purchased the highest quality merchandise at the lowest possible price and in correct amounts.
- Purchased the highest quality merchandise at the lowest possible price and in correct amounts.
- Researched and evaluated suppliers, based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.
- Negotiated, renegotiated, and administered contracts with suppliers, vendors, and other representatives.
- Monitored and followed applicable laws and regulations.
- Performed buying duties when necessary.
- Prepared purchase orders and sent copies to suppliers and to departments originating requests.
- Ensured proper handling, disposal, storage and accountability of excess or surplus property to prevent damage or loss.
- Conducted inventory for the Defense Reutilization and Marketing Office (DRMO).
- Projected annual budget estimates for supplies and expenses for the fiscal year.
- Compared suppliers' bills with bids and purchase orders to verify accuracy.
- Prepared, maintained, and reviewed purchasing files, reports and price lists.
- Checked shipments when they arrived to ensure that orders have been filled correctly and that goods meet specifications.
- CDR Charles Harmon
- (804) 771-2001 EXT 112
- $51,093
- 40 Hours Per Week
- 0630-1500
Program Assistant (GS6 Step 3)
Navy Recruiting District
11.2016 - 04.2019
- Excellent level of professionalism in the Leads Support Team of the Navy Advertising and Leads Tracking System (NALTS) program.
- Interviewed callers for initial interest in joining the Navy or Navy Reserves.
- Screened applicants to determine qualifications and eligibility and immediately forward all qualified and interested prospects to recruiting personnel within 24 hours of receipt.
- Conducted initial blueprint screening of incoming telephonic and email inquiries generated through local advertising.
- Conducted telephonic 3-way call between the prequalified prospect and the recruiter.
- Entered personal, educational and medical information into databases to ensure accurate file maintenance.
- Gathered data from multiple data sources to analyze and provide recommendations.
- Prepared and maintained files in accordance with regulations and guidelines provided.
- Utilized statistical data to compile the monthly reports for the commands Marketing and Advertising Officer.
- Effectively linked military and civilian talents to achieve our mission and safeguard our freedom.
- Used a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.
- Carried out office activities and functions pertaining to one or more of the program areas administered in the district.
- Interpreted and explained procedures, program regulations and forms to potential applicants.
- Received and processed documents and reports in accordance with established procedures for the United States Navy.
- Utilized various web-based software applications to maintain data.
- Researched and/or provided information regarding rules, regulations and procedures to provide explanations of actions taken or recommended.
- Effectively planned, coordinated, budgeted and analyzed local advertising efforts, including conversion of leads to contracts.
- Practiced, and developed competence in the areas of LPT organization, Local and National advertising leads tracking and analysis using the Navy Advertising Leads Tracking System (NALTS), Advertising Planning, Effectiveness Measurements, as well as the overall administration of the department.
- Responded to work related Outlook emails in a timely manner.
- Served as the commands Youth Coordinator.
- Worked closely with The Girls and Boys Scouts of the Commonwealth to complete Gold Awards.
- Mailed all awards to appropriate troop.
- Collected, proofread, prepared and routed awards for the Commanding Officer or Chief of Staff’s signature.
- CDR Robert Underhill
- (804) 771-2001 EXT 112
- $40,880
- 40 Hours Per Week
- 0630-1500
Medical Support Assistant (GS5 Step 1)
Hunter Holmes McGuire VA Medical Center
03.2016 - 11.2016
- Made a positive first impression of the Radiology/Nuclear Medicine Department.
- Efficiently managed the front desk area including use of the VetLink system.
- Correctly registered patients to include processing of Portable and Inpatient request.
- Distributed appropriate questionnaires to Veterans after registering them.
- Communicated effectively while maximizing privacy and minimizing the potential for breach of confidentiality.
- Mailed preparations and appointment date and time for Outpatient Radiology procedures to all Veterans within 48 hours of making appointment.
- Organized and filed scheduled appointments.
- Ensured wrist bands were printed and given to pertinent patients, to include all procedural studies.
- Served as the initial point-of-contact for all questions, information and problem resolution in the areas of patient appointing, files management, correspondence preparation, time and attendance, and office automation systems - i.e, VISTA and CPRS, and serve as initial contact for inquiries regarding the Radiology Department processes and procedures.
- Used an electronic appointment system, calendar or spreadsheet software to schedule appoints and meetings by blocking appointment; transmits and receives documents and messages electronically.
- Participated in program planning support work such as making recommendations regarding inefficiencies ordering supplies, and inventory tracking.
- Used a high degree of tact and diplomacy when dealing with patients and families.
- Called to schedule/reschedule and cancel appointments. Phoned and interacted with the staff from other departments within this facility i.e. supply, fiscal, property management, bio-medical, medical, nursing, engineering, payroll, travel, and surgical.
- Served in assigned Patient Aligned Care Teams of primary care or specialty clinic areas.
- Ensured veteran demographic and ensures information is current and accurate by interviewing the patients or relatives at check-in and determines eligibility and insurance information.
- Completed appropriate forms and directed patient to health benefits, if required.
- Obtained appropriate patient forms and scans medical documentation into the patient's chart.
- Entered information into databases to ensure accurate file maintenance.
- Communicated with Supervisors, Administrative staff and Technologist regarding employee schedules and maintains open communication directly with employees to facilitate accurate timecard posting.
- Posted timecards in accordance with payroll guidelines and ensured posting prior to bi-weekly deadline.
- Verified attendance, schedule/tour changes, hours worked, made timecard corrections, and posted leave information onto designated records.
- Reviewed time sheets, work charts, wage computation, travel request and other information to detect and reconcile payroll discrepancies.
- Coordinated daily activities and work output from programs staffed by radiologists, technologists, and other staffing personnel.
- Arranged schedules for vendors and technical representatives.
- Followed protocols for incoming patient data.
- Gave and received information regarding patients to medical staff, coordinated requests for medical exams and initiated schedule of examinations in order to facilitate the work of staff members in providing efficient and accurate patient care.
- Joshua Nichols
- (804) 675-5000
- $32,999
- 40 Hours Per Week
- 0800-1630
Education
1 Year of College or a Technical or Vocational School - General Studies
University of Phoenix
1 Year of College or a Technical or Vocational School - Early Childhood Development
Northeastern Technical College
General Equivalency Degree (GED) - General High School Curriculum
Robert Smalls Adult Education
1 Week of Required Job Skills Training - Marketing and Advertising Officer Course
Navy Recruiting Orientation Unit
Certificate of Completion - Department of the Navy Principles of Appropriations Law
Online Course
2 Day course - ILEAD-Leadership Unleashed
Online Course
12 Week Course - Virtual Aspiring Supervisors Program (vASP) FY25Cohort3
Online Course
Skills
- United States Navy Veteran
- Maintains SECRET security clearance
- Over 25 years’ experience in customer service in combined civilian and military settings
- Administrative support for leadership
- Self-directed project execution
- Proficient in thriving in high-stress environments
- Proficient in office equipment operation
- Proficient in engaging with varied customer demographics
- Prioritizes tasks efficiently
- Detail-oriented planning skills
- Computer literate in Microsoft Word, Outlook, VISTA, CPRS, My Health e Vet, NALTS, RTOOLS and Excel
- Efficient at training others
Timeline
Lead Medical Support Assistant (GS 7 Step 7)
Central Virginia VA Health Care System
01.2025 - Current
Advanced Medical Support Assistant (GS 6 Step 8)
Central Virginia VA Health Care System
10.2022 - 01.2025
Purchasing Agent (GS7 Step 4)
Navy Recruiting District
04.2019 - 07.2022
Program Assistant (GS6 Step 3)
Navy Recruiting District
11.2016 - 04.2019
Medical Support Assistant (GS5 Step 1)
Hunter Holmes McGuire VA Medical Center
03.2016 - 11.2016
1 Year of College or a Technical or Vocational School - Early Childhood Development
Northeastern Technical College
General Equivalency Degree (GED) - General High School Curriculum
Robert Smalls Adult Education
1 Week of Required Job Skills Training - Marketing and Advertising Officer Course
Navy Recruiting Orientation Unit
Certificate of Completion - Department of the Navy Principles of Appropriations Law
Online Course
2 Day course - ILEAD-Leadership Unleashed
Online Course
12 Week Course - Virtual Aspiring Supervisors Program (vASP) FY25Cohort3
Online Course
1 Year of College or a Technical or Vocational School - General Studies
University of Phoenix
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