SHAKIYA HILL
Franklin
Summary
Results-oriented professional with over four years in customer service and financial operations. Strong problem-solving skills and teamwork abilities have consistently driven customer satisfaction and successful outreach initiatives.
Overview
10
10
years of professional experience
Work History
Member Service Specialist
TowneBank
10.2023 - Current
- Facilitated member inquiries and resolved issues efficiently to enhance customer satisfaction.
- Educated members on banking products and services to promote informed financial decisions.
- Processed transactions accurately while maintaining compliance with regulatory standards.
- Assisted in onboarding new members, ensuring a seamless experience from initial contact.
- Managed cash drawer, balancing daily transactions with meticulous attention to detail.
- Assisted in training new tellers on operational procedures and customer service standards.
- Conducted routine audits of cash handling procedures to mitigate discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Analyzed community needs assessments to inform program development and resource allocation.
- Enhanced community engagement by developing and implementing targeted outreach programs.
Vault Teller
Bronco Federal Credit Union
05.2021 - 10.2023
- Processed cash transactions accurately and efficiently.
- Managed vault inventory, ensuring compliance with security protocols.
- Monitored teller activities to mitigate discrepancies and errors.
- Trained new staff on operational procedures and customer service standards.
- Conducted routine audits of cash drawers to maintain accuracy.
- Implemented process improvements to enhance transaction efficiency.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Sales Associate
Belk Department Store
03.2018 - 03.2019
- Provided exceptional customer service, enhancing shopping experience and building customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new sales associates on product knowledge and sales techniques to improve team performance.
- Implemented effective visual merchandising strategies to optimize product displays and attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Front Desk Service Agent
Farm Fresh
05.2016 - 03.2018
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area for optimal workflow and safety.
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Marketing
Old Dominion University
Norfolk, VA 12-2027
Associates of Arts And Sciences - Business Administration
Camp Community College
Franklin, VA 05-2026
High School Diploma -
Southampton High School
Courtland, VA 06-2018
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Relationship building
- Data entry proficiency
- Account maintenance
- Workflow management
- Payment management
- Service sales
- Call center operations
- Relationship-driven selling
- Financial acumen
- Up-selling strategies
- Customer service representation
- Outbound calls
- Customer support services
- Teamwork and collaboration
- Problem-solving skills
- Understanding customer needs
- Calm under pressure
- Decision-making
- Microsoft office
- Call center experience
- Food distribution
- Community outreach
- Fundraising events
- Event support
Timeline
Member Service Specialist
TowneBank
10.2023 - Current
Vault Teller
Bronco Federal Credit Union
05.2021 - 10.2023
Sales Associate
Belk Department Store
03.2018 - 03.2019
Front Desk Service Agent
Farm Fresh
05.2016 - 03.2018
Bachelor of Science - Marketing
Old Dominion University
Associates of Arts And Sciences - Business Administration
Camp Community College
High School Diploma -
Southampton High School