Shalamar Johnson

• Provided compassionate care to patients, ensuring comfort and safety during daily activities.
• Assisted nursing staff in monitoring vital signs and reporting changes in patient conditions.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Documented patient information and care activities in electronic health record.
• Helped patients with self-feeding and assisted feeding, based on individual needs.

• Oversee daily business operations, including scheduling, customer communication, and vendor coordination.

• Manage bookkeeping and invoicing using Microsoft Excel, ensuring accurate financial records and timely payments.

• Lead customer service efforts by responding to client inquiries, resolving issues, and maintaining a high level of satisfaction.

• Plan and execute marketing campaigns, including designing social media content and promotional materials using Canva and Adobe.

• Maintain and grow the business’s presence across social media platforms, increasing engagement and client leads.

• Created and implemented organizational systems to improve workflow, reduce scheduling conflicts, and boost team efficiency.

• inventory tracking, supply ordering, and event coordination.

• Utilize Microsoft Office and Google Workspace for internal documentation, communication, and file management.

• Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
• Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
• Coordinated office communications, maintaining accurate records of client interactions and appointments.
• Assisted in preparing tax documents, ensuring compliance with regulatory requirements and accuracy standards.
• Trained new reception staff on office protocols and software systems to enhance team performance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.