Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalika Taylor

Manassas

Summary

Dedicated Customer Service Representative with strong skills in active listening and critical thinking. Proven ability to resolve inquiries efficiently, enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Giant Food
McLean, VA
01.2023 - 11.2025
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
  • Assisted customers in locating products and navigating store layout, enhancing shopping experience.
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.

Cleaning Assistant

Robinson Cleaning Services
Woodbridge, VA
01.2020 - 10.2022
  • Maintained cleanliness and organization of various facilities, ensuring adherence to health and safety standards.
  • Operated cleaning equipment effectively, including vacuums, buffers, and floor scrubbers.
  • Trained new staff on cleaning protocols and equipment usage to enhance team efficiency.

Education

High School Diploma -

Woodbridge High School
Woodbridge
06-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer relations

Timeline

Customer Service Representative

Giant Food
01.2023 - 11.2025

Cleaning Assistant

Robinson Cleaning Services
01.2020 - 10.2022

High School Diploma -

Woodbridge High School
Shalika Taylor