Shalini Bagga
Summary
Results-driven IT and HR professional with a proven track record in IT operations, business analysis, and human resources management. PMP-certified leader adept at streamlining HR processes, optimizing IT operations, and leading cross-functional teams to drive efficiency and innovation. Expertise in system implementations, business process improvements, and project management, with a focus on aligning HR and IT strategies to organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HR Knowledge Management Specialist
Blue Origin
01.2022 - 06.2024
- Led the implementation and customization of ServiceNow, enhancing HR service delivery and knowledge management
- Partnered with stakeholders to gather requirements, develop user stories, and translate business needs into scalable solutions
- Designed and managed Confluence HR Wiki spaces, improving internal knowledge sharing and accessibility
- Ensured compliance with HR policies, process documentation, and continuous process improvement initiatives
- Developed internal policies, memos, and training materials to support HR operations and compliance efforts
- Remote
HR Generalist & Business Analyst
Navitas Business Consulting Inc.
04.2021 - 12.2021
- Conducted performance evaluations and provided HR strategic support to improve workforce productivity
- Managed compliance tracking for training, work assessments, and professional development programs
- Led HRIS system enhancements and generated analytical reports for executive decision-making
- Designed and implemented new hire orientation programs and employee engagement strategies
- Ensured compliance with federal, state, and local employment laws, recommending HR best practices
- Remote
Operations Administrator & Business Analyst
ADV Technical Institute
03.2020 - 04.2021
- Managed IT operations and HR processes to streamline organizational workflows
- Led strategic planning for educational initiatives, aligning programs with business objectives
- Implemented process improvements, increasing operational efficiency
- Oversaw budget planning and execution for training sessions, events, and conferences
- Remote
Senior HR Generalist & IT Business Analyst
CHRISTUS Health
03.2014 - 07.2015
- Designed end-to-end workflows for key HR processes, implementing ServiceNow solutions
- Led a team of business analysts, developers, and testers to deploy HR & IT system solutions
- Established IT PMO governance models, optimizing HR tools and systems
- Provided Tier2 support for HR systems and managed HR data transactions
HR Project Coordinator & Business Analyst
AITC USA
05.2013 - 05.2014
- Managed HR projects, overseeing visa processing, compliance, and employee data administration
- Led the implementation of INSZoom immigration and database management software
- Developed HR policies, onboarding procedures, and payroll coordination strategies
Senior Corporate Recruiter & HR Business Analyst
Samsung Electronics
10.2007 - 02.2012
- Managed full-cycle recruitment, HR systems implementation, and process optimization
- Established strategic partnerships with business leaders and hiring managers
- Designed and implemented new workflows to enhance recruitment efficiency
Education
Bachelor of Science - Business Management
Delhi University
01.2007
Skills
- IT Operations Management
- HR Operations & Strategy
- Business & Systems Analysis
- Project & Change Management (PMP Certified)
- Process Improvement
- HRIS & ServiceNow Implementation
- Knowledge & Content Management
- Compliance & Risk Management
- Data Analysis & Reporting
- Document management
- Process improvement
- Collaboration tools
- Knowledge sharing
- Knowledge mapping
- Content strategy
Certification
Project Management Professional (PMP)
Timeline
HR Knowledge Management Specialist
Blue Origin
01.2022 - 06.2024
HR Generalist & Business Analyst
Navitas Business Consulting Inc.
04.2021 - 12.2021
Operations Administrator & Business Analyst
ADV Technical Institute
03.2020 - 04.2021
Senior HR Generalist & IT Business Analyst
CHRISTUS Health
03.2014 - 07.2015
HR Project Coordinator & Business Analyst
AITC USA
05.2013 - 05.2014
Senior Corporate Recruiter & HR Business Analyst
Samsung Electronics
10.2007 - 02.2012
Project Management Professional (PMP)
Bachelor of Science - Business Management
Delhi University
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