Shalome Martin
North Chesterfield,Virginia
Summary
Professional Summary: Hands-on Operations Management Professional with extensive leadership experience in home health and memory care sectors. Proven expert in mentoring care teams to optimize day-to-day productivity while promoting a culture of collaborative teamwork. Deeply committed to building trusting relationships with families and delivering compassionate, person-centered care that adapts seamlessly to evolving client needs. Eager to drive operational excellence and continuous growth for all personnel under the Impact Senior Services umbrella.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Director
The Broughton Group - Concierge Caregivers
Richmond, VA
11.2021 - Current
- Oversaw scheduling and resource allocation to ensure optimal caregiver-client matching.
- Facilitated communication between caregivers, clients, and families to resolve issues promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted directly with clients and caregivers to build strong connections and nurture long - term relationships.
- Implemented training programs for staff to improve caregiving standards and client satisfaction.
Memory Care Program Coordinator
The Westmont At Short Pump
Glen Allen, VA
11.2021 - 05.2023
- Planned implemented and ensured a varied innovative Life Enrichment program to enhance the emotional, social, physical, spiritual, and intellectual wellbeing of the residents.
- Coordinated the scheduling and activity assignments of designated Life Enrichment Assistants.
- Advertised and promoted programs by preparing and posting monthly activity calendars. Increased resident participation to 80%
- Conducted and organizes a monthly Volunteer Appreciation event for all volunteers
- Created and Maintained open communication, check-ins and updates with families to ensure a cohesive team approach.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Assisted with orientation and recommended training for all memory care staff in relation to Life Enrichment and dementia.
- Communications daily with memory care wellness Coordinator to ensure team approach of the Nursing Wellness team and Life Enrichment team to engage residents effectively during activities and events, including one-on-one time, person centered care, interacting with exploration life havens areas and engagements.
Lead Certified Nursing Assistant/Customer Care Representative
The Westmont At Short Pump
Glen Allen, VA
05.2021 - 11.2021
- Developed strong rapport with colleagues from diverse disciplines, fostering a culture of collaboration and mutual respect in pursuit of the best possible patient outcomes.
- Promoted independence among patients through targeted activities designed to improve mobility and cognitive function.
- Improved communication between patients, family members, and healthcare providers by acting as a liaison.
- Trained and mentored new certified nursing assistants, enhancing team performance and patient care quality.
- Coordinated resident care plans with healthcare team, fostering collaboration for optimal patient outcomes.
- Implemented best practices in patient hygiene and mobility assistance, improving overall resident satisfaction.
- Managed challenging situations calmly, resulting in safer environments for patients and staff.
- Provided emotional support to patients and their families during difficult times, nurturing trusting relationships throughout the caregiving process.
Lifestyle Memory Care Coordinator
The Crossing at Ironbridge
Chester
01.2019 - 02.2021
- Coordinated daily memory care activities, enhancing resident engagement and cognitive stimulation.
- Implemented monitoring systems to track resident progress and adapt care strategies accordingly.
- Facilitated family meetings to discuss resident updates, ensuring clear communication and support for caregivers.
- Reviewed and updated documentation regularly to ensure compliance with regulatory standards and best practices.
- Fostered a positive, welcoming environment within the memory care community by addressing any concerns promptly and professionally.
- Organized social events and therapeutic group activities to encourage engagement, socialization, and mental stimulation among residents.
- Developed and maintained strong relationships with residents'' families, ensuring proper communication regarding progress and any concerns.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Certified Nursing Assistant
York County Vocational Technical School
York, PA06-1993
High School Diploma -
Aquinas High School
The Bronx, NY06-1985
Skills
- Operations Management
- Staff Supervision & Leadership
- Recruitment, Hiring & Workforce Retention
- Team building
- Staff Training & Professional Development
- Patient relations/Patient advocacy
- Client & Family Relations
- Crisis Management & Problem Resolution
Affiliations
Mt. Gilead Full Gospel International Ministries
Alzheimer Association
Chesterfield Council On Aging
Partners In Healthcare Of Virginia
Certification
- Assisted Living Activity Program Certificate Virginia Department Of Social Services Division Of Adult Services
Timeline
Regional Director
The Broughton Group - Concierge Caregivers
11.2021 - Current
Memory Care Program Coordinator
The Westmont At Short Pump
11.2021 - 05.2023
Lead Certified Nursing Assistant/Customer Care Representative
The Westmont At Short Pump
05.2021 - 11.2021
Lifestyle Memory Care Coordinator
The Crossing at Ironbridge
01.2019 - 02.2021
Certified Nursing Assistant
York County Vocational Technical School
High School Diploma -
Aquinas High School
Recreation Professional Of The Month
Awarded "Recreation Professional of the Month" for outstanding dedication to resident engagement, innovative activity planning, and exceptional care community leadership.