Shalonda Washington
Stafford
Summary
Detail-oriented Office Administrator with over 20 years of experience in office management, sales, and leasing. Expertise in fostering team collaboration through technology integration and enhancing communication. Proficient in Microsoft Office Suite, Leasing Administration, and task management systems. Active DoD Top Secret/SCI w/CI Poly Security Clearance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Staff Officer
Defense National Geospatial-Intelligence Agency
Springfield
09.2023 - Current
- Provide input to and communicate with various departments, and subordinate organization personnel to guide and direct daily operations and provide inputs into strategic plans.
- Create tools such as Excel spreadsheets and other databases to compile, track, summarize, and report the status of various documents and projects.
- Ensure conformance with established guidelines; provided timely feedback and status upon request.
- Executed special projects to enhance operational efficiency and address specific organizational needs.
- Planned, coordinated, and confirmed logistical support (transportation, badges, security clearance paperwork, audio visual support, and etc. for meetings held in conjunction with the activities; escort, greet, and provide information supporting visits.
- Coordinated office administrative functions, processing security clearance and visit requests for personnel and visitors.
- Update and submit monthly recall roster to Front Office.
- Arranged conference room bookings for staff to facilitate collaborative work.
- Working knowledge and understanding of complex issues, policies, and objectives.
- Perform a wide range of functions and tasks which require vision and proficiency in developing, explaining, and implementing policy and guidance.
- Contribute to internal office policy development and clarification to ensure mission objectives.
- Interacted effectively with personnel at all staff levels, both internal and external to the organization.
- Recommend operating procedures to improve workflow to ensure consistency of methods.
- Ensure the timely execution of internal and external taskings, to include preparing for meetings and special events.
- Monitor, maintain status, and provide weekly reporting on open actions
- Tracking N-Certs action, to ensure professional and on-time completion, to include determining appropriateness of responses, taking appropriate action to ensure responses are provided by the due date, and coordinating with internal and external action officers as required.
- Highly skilled in problem identification, analysis, and resolution.
- Experience working the design of new processes and documenting improvements and the ability to direct implementation activities.
- Coordinated interdepartmental communication for geospatial intelligence projects.
- Reviewed and analyzed geospatial data to support operational planning and informed decision-making.
- Managed documentation of intelligence reports and operational procedures.
- Oversaw compliance with agency policies in the handling of sensitive information.
- Supported strategic initiatives through research and analysis of emerging technologies.
- Provided administrative support to senior staff, including scheduling appointments and maintaining calendars.
- Performed quality assurance checks on all outgoing communications prior to distribution.
- Assisted in researching, developing, and implementing new policies and procedures related to operations.
Office Manager/Staff Officer
Defense Threat Reduction Agency
Fort Belvoir
08.2022 - 09.2023
- Provided input to and communicated with various departments, and subordinate organization personnel to guide and direct daily operations and provided inputs into strategic plans.
- Developed Excel spreadsheets and databases to compile, track, summarize, and report status of documents and projects, enhancing project visibility.
- Planned, coordinated, and confirmed logistical support (transportation, badges, security clearance paperwork, audio visual support, and etc. for meetings held in conjunction with the activities; escort, greet, and provide information supporting visits.
- Performed special projects on own initiative.
- Coordinated logistical support for meetings, including transportation, badges, security clearances, and audio-visual needs, ensuring seamless visitor experiences.
- Created tools such as Excel spreadsheets and other databases to compile, track, summarize, and report the status of various documents and projects.
- Ensured conformance with established guidelines; provided timely feedback and status upon request.
- Sent daily accountability report via email to relevant stakeholders.
- Emailed daily accountability report.
- Catalogued, organized, and distributed supplies on behalf of SI-STT Department.
- Processed Facilities and Graphics department requests for desk signage.
- Cataloged and inventoried all admin/office supplies and arranged in storage.
Sr. Executive Staff Officer
Office of the Assistant Secretary of Defense for Health Affairs
Washington
11.2020 - 08.2022
- Formulated and refined multiple standard operating procedures, processes, and work products/templates based on their subject matter expertise and independent assessments. These decisions are the basis of the daily business operations of the offices; but also represent the overall strategic engagement plans of their clients. Tasks will require impeccable judgment, discretion, a thorough knowledge of the business operations and plan, and empowerment by their clients.
- Acted as the primary point of contact and liaison with senior DoD leadership to interpret proposed policies and operating practices, DoD Directives, Instructions, Publications & Manuals, and provide expert recommendations to the DASD(P), Principal Director, military assistants, and other Senior Executive Service and Flag/General Officers and their staffs.
- Initiated and executed special projects independently, contributing to operational improvements.
- Communicated with military assistants, Chiefs of Staff, OSD Protocol, Pentagon Force Protection Agency, and subordinate personnel to guide daily operations and contribute to strategic planning.
- Created and maintained liaison with the Secretary of Defense/Deputy Secretary of Defense, OSD Protocol, Pentagon Force Protection Agency, subordinate offices, other DoD agencies, and industry and academic institutions to support ongoing, effective business operations.
- Reviewed travel authorizations and vouchers, and arranged necessary passports and visas for official travel.
- Planned, coordinated, and confirmed logistical support (transportation, badges, security clearance paperwork, audio-visual support, and etc. for meetings held in conjunction with the ASD(P) activities; escort, greet, and provide information supporting visits to the DASD(P).
Staff Officer
Office Under Secretary of Defense Corrosion Policy and Oversight
Alexandria
06.2018 - 11.2020
- Exercised exclusive control over the Director's schedule as well as the Deputy Director's schedule and kept current of relationships and overall objectives and commitments of the Corrosion Policy and Oversight (CPO) office and A&S organization.
- Provided authorized information on established policies and procedures to ensure compliance with security protocols of the Corrosion Policy and Oversight (CPO) office and DoD.
- Delegated tasks for staff action based on knowledge of priorities and staff workload.
- Assigned taskings for staff action based on knowledge of priorities, staff workload, and program goals under written and unwritten guidance and practices of the Director and the A&S organization.
- Resolved conflicts and scheduled meetings with sister offices, keeping the Director and staff informed of potentially contentious matters.
- Prepared TDY orders for government personnel, using DTS (Defense Travel System), and tracked all travel for the budget year and maintained monthly status of actual expenditures for audit purposes.
- Managed clearance requests for public release of DOD material, coordinating with the Security Review office to facilitate timely publication.
- Created and managed staff actions in CATMS.
- Managed daily filing tasks to ensure organized record keeping.
- Monitored documents and modifications to the shared drive and filing/archiving records.
- Scanned paper documents into an approval scanning application.
- Prepared Congressional Packages
- Compiled and organized Congressional packages, ensuring accuracy and adherence to submission guidelines.
Office Manager
Pentagon Force Protection Agency, Defense Pentagon, Falls Church, VA
Falls Church
06.2015 - 01.2018
- Anticipated and prepared materials needed by the supervisors for conferences, correspondence, appointments, meetings, telephone calls, etc., and informed supervisor on matters to be considered.
- Read publications, regulations, and directives and take action or refer those that are important to the supervisor and staff.
- Compiled onetime reports and replies to inquiries using relevant information from reports, documents, and correspondence.
- Sent, monitored and received documents, and corresponded with Federal Occupational Health Office.
- Evaluated and analyzed medical data collection, quality control, and data utilization methods.
- Collected and compiled daily, weekly, and monthly statistics for incumbents and applicants.
- Developed administrative policies and procedures for execution of program operations.
- Coordinated process improvements to implement, monitor, and report on new applications and modified policies, procedures, standards and guidelines and overall productivity.
- Scanned medical documentation for the Medical Review Board (MRB) and scanned case files into appropriate e-files.
- Developed and implemented administrative policies and procedures to enhance efficiency of program operations.
- Coordinated process improvements to implement and monitor new applications and modified policies, ensuring compliance with standards and enhancing overall operational effectiveness.
- Created and managed staff actions in CATMS.
- Produced weekly acknowledgement and past due reports.
- Performed Strategic Management Systems (SMS) tracking status of incumbents and applicants.
- Ensured that the office is in compliance with all applicable records management laws, regulations, and directives.
- Used sound judgment and initiative to determine the approach or action to take in non-routine situations; interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Based on knowledge of supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval.
Education
MICROSOFT OFFICE
Tidewater Community College
Virginia Beach, VASome College (No Degree) - GENERAL STUDIES
University of Arkansas
Pine Bluff, AR 08.1995 - 01.1996
Skills
- Project Management
- Performance Improvement
- Operational efficiency
- Client Relationship
- Strategic Research
- Database Management
- Data Organization
- Document management
- Reporting and documentation
- Cross-department communication
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Initiative
Certification
- HIPAA Training
- DOD Information Assurance
- Privacy Act
- Counterintelligence Awareness
- OPSEC
- DoD Insider Threat Awareness
- Antiterrorism Awareness
- Strategic Management System (SMS)
- Anti-Phishing
- Electronic Records Management
- DoD Cyber Awareness
- Combating Human Trafficking
SPECIAL VOLUNTEER PROJECTS
COMMAND OMBUDSMAN FOR THE USS DEXTROUS (MCM-13), USS WASP (LHD1) AND FT BELVOIR COMMUNITY HOSPITAL, 2006, 2011, 2013, Present, As the ombudsman, I provide confidential, neutral assistance to constituents to protect against unfair treatment and help resolve conflicts. I am an advocated for fairness, serving as a source of information, support and acts as a conduit between conflicting parties. My daily mission includes listening to grievances, investigating and resolving complaints, educating constituents on their rights, providing confidential consultations, offering future options for conflict resolution before they become irreparable. Additionally, I generate reports for numerous grievances to identify patterns/problem areas and initiate recommendations to the Chain of Command.
Timeline
Staff Officer
Defense National Geospatial-Intelligence Agency
09.2023 - Current
Office Manager/Staff Officer
Defense Threat Reduction Agency
08.2022 - 09.2023
Sr. Executive Staff Officer
Office of the Assistant Secretary of Defense for Health Affairs
11.2020 - 08.2022
Staff Officer
Office Under Secretary of Defense Corrosion Policy and Oversight
06.2018 - 11.2020
Office Manager
Pentagon Force Protection Agency, Defense Pentagon, Falls Church, VA
06.2015 - 01.2018
Some College (No Degree) - GENERAL STUDIES
University of Arkansas
08.1995 - 01.1996
MICROSOFT OFFICE
Tidewater Community College