Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shameka Weal

Suffolk

Summary

Dynamic professional with experience at Wyndham Hotel and Optima Health Insurance, excelling in customer service and medical coding. Successfully implemented a payment reminder system, enhancing payment accuracy and fostering strong client relationships. Passionate about improving patient scheduling and navigating healthcare regulations to deliver exceptional service.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Wyndham Hotel
Chesapeake
01.2022 - 03.2024
  • Issued room keys and escort instructions to bellhops.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Payment Specialist

Optima Health Insurance
Virginia Beach
08.2018 - 06.2020
  • Implemented payment reminder system to decrease outstanding receivables.
  • Prepared aging reports to identify past due accounts.
  • Developed and maintained relationships with customers to ensure payment accuracy.

Education

Associate of Applied Science - Health Administration

Bryant And Stratton College
Getzville, NY
05-2025

Skills

  • Medical coding
  • Healthcare regulations
  • Patient scheduling
  • Customer service

Timeline

Front Desk Agent

Wyndham Hotel
01.2022 - 03.2024

Payment Specialist

Optima Health Insurance
08.2018 - 06.2020

Associate of Applied Science - Health Administration

Bryant And Stratton College
Shameka Weal