Shamez Lakhani
Glen Allen
Summary
Business Administration graduate with a strong foundation in management, marketing, and financial analysis. Experienced in customer relations, conflict resolution, and performance optimization. Dependable, detail-oriented, and committed to driving efficiency and contributing to team success.
Overview
12
12
years of professional experience
Work History
Sales agent/ General Manager
Gems & Beads
Glen Allen, VA
04.2018 - Current
- Customer service, testing precious metals, negotiating rates with customers, handling large sums of cash, networking, knowledge of retail systems, & upselling customers, managing multiple locations and employees, training and implementing the company's policies.
Call center agent/ Floor Support
TLK Group
Chesterfield, VA
06.2014 - 06.2018
- Communication skills, learning proficiency, problem solving and troubleshooting, close attention to detail, strong organizational skills, empathy, ability to stay calm in emergencies, persuasive selling, & up-selling, de-escalation, & providing support to call center agents.
Education
Associate of Arts - Business Administration And Management
J. Sargeant Reynolds Community College
Richmond, Virginia, VASkills
- Product knowledge
- Client acquisition and retention
- Goal setting and forecasting
- Closing Sales
- Written and verbal communication
Languages
Urdu
Native or Bilingual
Gujarati
Limited Working
Timeline
Sales agent/ General Manager
Gems & Beads
04.2018 - Current
Call center agent/ Floor Support
TLK Group
06.2014 - 06.2018
Associate of Arts - Business Administration And Management
J. Sargeant Reynolds Community College