Shamika Parker
Richmond
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Mail Carrier
United States Postal Service, USPS
Richmond
08.2025 - Current
- Delivered mail and packages to designated routes efficiently.
- Sorted incoming mail for proper distribution and delivery.
- Maintained accurate records of delivered items and customer interactions.
- Navigated various routes using maps and GPS technology effectively.
- Ensured compliance with postal regulations and safety protocols consistently.
- Collaborated with team members to improve delivery processes regularly.
- Assisted customers with inquiries regarding services and delivery schedules.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Verified accuracy of addresses before delivering packages.
- Ensured compliance with federal laws related to privacy protection.
Guest Service Representative
Brightline Trains
Fort Lauderdale
02.2023 - 07.2025
- Assisted passengers with ticketing and boarding processes for smooth travel experience.
- Provided information on train schedules and services to enhance customer satisfaction.
- Handled customer inquiries and resolved issues promptly to maintain positive relations.
Patient Care Technician
Memorial Regional Medical Center
Hollywood
03.2022 - 02.2024
- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients, following infection control protocols.
Front Desk Receptionist
Hilton Garden Inn Hotel
Fort Lauderdale
09.2020 - 02.2023
- Greeted visitors warmly and directed them to appropriate departments.
- Managed multi-line phone system, handling incoming calls efficiently.
- Scheduled appointments for clients and coordinated meeting room availability.
- Maintained organized front desk area, ensuring professional appearance at all times.
- Processed incoming and outgoing mail, ensuring timely delivery to staff members.
- Assisted with administrative tasks, including filing and data entry as needed.
Education
Armstrong High School
Richmond, VASkills
- Mail sorting
- Route navigation
- Postal compliance
- Delivery tracking
- Customer service
- Record keeping
- Team collaboration
- Safety protocols
- Problem resolution
- Time management
- Effective communication
- Attention to detail
- Organizational skills
- Weather tolerance
- Multi-line phone management
- Appointment scheduling
- Document preparation
- Mail processing
- Customer relationship management
References
References available upon request.
Timeline
Mail Carrier
United States Postal Service, USPS
08.2025 - Current
Guest Service Representative
Brightline Trains
02.2023 - 07.2025
Patient Care Technician
Memorial Regional Medical Center
03.2022 - 02.2024
Front Desk Receptionist
Hilton Garden Inn Hotel
09.2020 - 02.2023
Armstrong High School