Shamika Poole
Caroline
Summary
Human Resources Specialist with extensive experience in recruitment and employee onboarding at Heritage House of VA Inc. Skilled in creating impactful marketing materials using Canva, while promoting effective communication and conflict resolution. Focused on enhancing team collaboration and ensuring compliance in HR processes.
Overview
10
10
years of professional experience
Work History
Assistant Group Home Manager
P.E.O.P.L.E. LLC
Fredericksburg
07.2023 - Current
- Provided leadership and oversight for day-to-day facility operations and staffing.
- Participated in hiring and onboarding support for direct care personnel.
- Maintained organized logs, compliance documentation, and service reports.
- Communicated with families, coordinators, and internal teams to ensure quality of care.
Service Administration Specialist
Heritage House of VA Inc.
Stafford
04.2022 - 07.2023
- Managed service requests and resolved client issues with professionalism and care.
- Maintained accurate records and updated internal systems with resident information.
- Supported coordination between departments to ensure timely service delivery.
Human Resources Specialist
Heritage House of VA Inc.
Stafford
07.2015 - 09.2019
- Conducted interviews, background checks, and new hire onboarding across multiple facilities.
- Managed employee records and documentation, ensuring accuracy and confidentiality.
- Assisted in recruitment and scheduling, maintaining candidate pipelines.
- Utilized Canva to design internal communication materials and recruiting flyers.
- Managed internal website updates and assisted with HR-related marketing efforts.
- Provided employee support and conflict resolution, serving as a liaison between staff and management.
Education
Cybersecurity Fundamentals Certificate
Day0 Institute
Online06-2024
AAS - Cosmetology
Aarons Academy of Cosmetology
Waldorf09-2007
Some College (No Degree) - Business Management
Germanna Community College
FredericksburgSkills
- Recruitment
- Canva and social media marketing
- Client communication and service
- Microsoft Office and CRM tools
- Inventory and scheduling management
- Problem-solving and conflict resolution
- Effective communication
- Team collaboration
- Attention to detail
- Project management
- administer training modules
- Employee onboarding
- Conflict resolution
- Compliance management
Affiliations
- Painting
- Reading
- Creating Marketing Tools for Small Businesses
References
References available upon request.
Entrepreneurial Experience
- Owner & Cake Designer
- Sweetartcravings | 2018 – 2021 (Closed due to COVID)
- Founded and operated a specialty cake business serving individual and event clients.
- Designed and managed website, handled all social media marketing, and created digital content to promote services.
- Managed bookings, client communications, inventory, and accounts payable.
- Won 1st Place – Best in Division in a 2019 cake competition, showcasing product and brand excellence.
- Developed marketing materials using Canva and engaged with clients through online platforms.
Timeline
Assistant Group Home Manager
P.E.O.P.L.E. LLC
07.2023 - Current
Service Administration Specialist
Heritage House of VA Inc.
04.2022 - 07.2023
Human Resources Specialist
Heritage House of VA Inc.
07.2015 - 09.2019
Cybersecurity Fundamentals Certificate
Day0 Institute
AAS - Cosmetology
Aarons Academy of Cosmetology
Some College (No Degree) - Business Management
Germanna Community College
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