Shammara Burt
Chesapeake
Summary
Dedicated Mental Health and professional with a broad range of experience delivering comprehensive case management, counseling and support to residents/individuals within short-long term clinical facilities, emergency shelters, special education programs , and senior care communities. I am proficient in developing and implementing clinic group interventions and trauma response programs throughout all ages. I am currently specializing within senior care alternating within memory care/dementia care units. Complete understanding of complex considerations governing assessment and treatment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Life Enrichment Assistant
First Colonial Inn
Virginia Beach
07.2025 - Current
- Developed engaging activities to enhance resident socialization and well-being.
- Assisted in planning and organizing daily recreational programs for residents.
- Facilitated group discussions to encourage resident participation and communication.
- Monitored resident participation and provided feedback to improve programs.
- Supported individualized care plans by adapting activities to meet diverse needs.
- Implemented strategies designed to promote an active lifestyle among the elderly population living in the facility.
- Organized field trips to community attractions for the purpose of providing social interaction and recreation for residents.
- Monitored resident safety while participating in leisure activities.
- Observed changes in behavior or physical condition of residents and reported any concerns to appropriate staff members.
- Educated new staff members on policies related to life enrichment programming.
- Developed meaningful relationships with residents through one-on-one visits and conversations.
- Provided assistance with mobility issues such as wheelchair transfers or ambulation training.
- Participated in interdisciplinary team meetings to review resident progress towards goals.
- Assisted residents in planning and scheduling activities to meet their individual needs.
- Engaged volunteers from the community to assist with life enrichment programming.
- Provided companionship, recreational activities, and emotional support to individuals with dementia.
Virtual Support Group Facilitator
Circles Up
01.2021 - 01.2025
- Virtual Psychology/ Telehealth Support Group Facilitator
- Group Facilitation w Topics including Parallel Parenting w Narcissist, Finding Superpower through Self Reflection, Recovering from Narcissistic Relationship, Coping w Nighttime Worries, Learning to Nurture Well Being, Dealing w Codependency, Anger Management, Divorce and Separation, Depression, Anxiety, Substance Abuse Recovery, Mental Health
- Give clients professional feedback pertaining to parallel parenting, Narcissism, divorce, separation, anxiety, depression, co-parenting, self-improvement, improving resiliency, etc
- 24/7 customer support
- Facilitate virtual support groups daily via app once per week
- Allow clients to vent and or express stressful/anxious thoughts
- Help clients develop social skills, improve self esteem, and increase self awareness in the midst of dealing with mental health issues as well as develop appropriate social behaviors
- Group topics varied and covered a wide range of behavioral/mental health disorders/issues
- Facilitate 1:1 virtual sessions with each individual via video to take notes on disabilities, Behavioral issues, self esteem, mental Heath outlook etc
- Secondly, coordinated a group(s) sessions for means of support
- Rooms held 2-30 individuals per session
- Assist members with technology issues
- Provide individuals with weekly discussion questions to improve overall mental health outlook
- Provide each individual with 24/7 chat support
- Respond to text chats in timely manner
- Provide individuals with emergency (phone) support in crisis situations
- Provide individuals with feedback questionnaires and questions pertaining to services
- Send Follow-up correspondence, encouraging messages to each member throughout the week, (before and after each meeting)
- Coordinate with IT professionals for app updates etc
- Monitor chat forums for inappropriate messages/discussions
- Facilitated weekly support group sessions for community members facing various challenges.
Family Services Worker
Until They’re All Safe
Westminster
03.2023 - 09.2024
- Provided direct support to families in crisis situations.
- Facilitated communication between clients and community resources.
- Conducted assessments to identify family needs and services.
- Maintained accurate client records and documentation systems.
- Collaborated with multidisciplinary teams for holistic care strategies.
- Advocated for clients' rights within social service frameworks.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
- Assisted clients in navigating systems such as welfare benefits or educational opportunities.
- Developed case plans with individualized goals, objectives, and interventions to improve family functioning.
- Attended trainings related to trauma informed care, child development, domestic violence prevention.
- Provided culturally competent services tailored to meet the unique needs of diverse populations.
- Maintained accurate documentation of all client interactions including progress notes and treatment plans in accordance with agency policies.
- Engaged in outreach activities such as attending community events to increase awareness of available services.
Data Entry Clerk
Liberty Source PBC
Hampton
02.2023 - 09.2023
- Maintains database by entering new and updated customer and account information
- Prepared source data for computer entry by compiling and sorting information
- Established entry priorities
- Processed customer and account source documents by reviewing data for deficiencies
Residential Service Worker
Judeo-Christian Outreach Center (JCOC)
Norfolk
12.2020 - 09.2022
- Company Overview: City Housing Resource Center- Rapid Rehousing Program
- Residential Support/Customer Support
- Residential Support Services dealing with the emergency homeless population seeking rapid rehousing
- Help desk Support
- Copy health files
- Answer incoming calls
- Leave messages and or tickets to upper management
- Maintain safety, confidentiality and orderliness within shelter
- Deescalate verbal altercations
- Write disciplinary reports
- Record clients behaviors in log books/email
- Report shift activities to supervisory staff daily via email
- City Housing Resource Center- Rapid Rehousing Program
Mental Health Technician
Harbor Point Behavioral Health Center
Portsmouth
07.2016 - 11.2021
- Provide and maintain residents safety within state/judge appointed clinical a residential treatment facility
- Provide verbal encouragement to clients in crisis situation/ suicidal situations
- Deescalate verbal and physical altercations
- Record behavioral issues on point level system
- Report behavioral issues in logs/ email and send to corresponding leads
- Facilitate daily psychoeducational groups
- Respond to suicidal and or high acuity crisis situations through verbal deescalation and or physical restraints
- Worked with youth dealing with stress management, suicidal ideations, anger management, Bi-polar disorder, Anti-Social Disorder, ODD, OCD, eating disorders, Depression, Mania, gender identities, LGBTQ+ youth
Clinician
Compass Youth and Family Services
10.2016 - 12.2017
- Company Overview: Remote
- Provide At-Home individual psychoeducational groups to children and young adults
- Outreach community coordination
- Complete weekly progress notes
- Discuss community involvement solutions with insurance companies
- Create, strategize and implement behavioral plans to increase company use of product/ instruction and teaching
- Complete Behavioral assessments
- Intake counseling, constructed behavioral plan/ suicidal prevention plan
- Provide & Respond to 24/7 text chat support
- Record behaviors within company system
- Held 1:1 psychoeducational groups every day
- De Escalate behavior issues via text/phone
- Report to bi-month supervisory trainings
- Report to bi-weekly supervision
- Data Input/ Record behaviors, mileage reimbursement, etc
- Worked with youth in the in-home setting dealing stress management, suicidal ideations, anger management, Bi-polar disorder, Anti-Social Disorder, ODD, OCD, eating disorders, Depression, Mania, gender identities, LGBTQ+ youth
- Respond to crisis situations via text, phone
- Remote
Front Office Assistant/ Teacher Assistant
SECEP (Home Office)
Chesapeake
09.2014 - 09.2015
- Answer incoming phone calls/ Screen calls
- Deescalate issues and or answer questions
- Attendance clerk (call guardians on absent students in all SECEP classrooms in the region)
- Record attendance in City attendance system
- File paperwork
- Substitute teacher assistant
- Assist teacher with any issues pertaining to classroom and or technology
Education
Bachelor's degree - Psychology
Norfolk State University
Norfolk, VA09.2017
Skills
- Active Listening Skills
- Verbal de escalation
- Note taking
- Problem Solving
- Time-Management
- Customer Service
- Verbal de escalation training
- Crisis Intervention
- Behavioral Health
- Telephone/Virtual Counsel
- Data Entry
Certification
Driver's License, 12/20 to 12/28
Essentials of Resident Rights
The World of Assisted Living
Working with Families
Virtual Dementia Tour (VDT) Live Training
Hazardous Chemicals:SDS and Labels
Safely Transporting People in Home Based Care
Providing Safe Transportations
HBO Alzheimer’s Project: The Benefit of Diet & Exercise
Transportation: Driver Proficiency
Transportation: How to Secure a Wheelchair/Scooter
Overview of Quality Dementia Care
Injury/ Incident Report
Bloodborne Pathogens
Essentials of Residents Rights
Preventing, Recognizing and Reporting Abuse
Infection Control: Basic Concepts
Managing Elopments
Minimizing Trips, Falls, Slips
Workplace Emergencies and Natural Disasters
Additional Information
Author and publisher of 3 self-help books., Creation and facilitation of individual treatment plans.
Assessments
- Case management & social work, Proficient, 08/22
- Call center customer service, Proficient, 09/22
- Work style: Reliability, Proficient, 08/21
- Customer service, Proficient, 09/22
- Clinical judgment, Proficient, 10/22
- Sales skills, Proficient, 08/22
- Customer focus & orientation, Proficient, 09/22
- Written communication, Proficient, 12/21
Personal Information
Willing To Relocate: Anywhere
Timeline
Life Enrichment Assistant
First Colonial Inn
07.2025 - Current
Family Services Worker
Until They’re All Safe
03.2023 - 09.2024
Data Entry Clerk
Liberty Source PBC
02.2023 - 09.2023
Virtual Support Group Facilitator
Circles Up
01.2021 - 01.2025
Residential Service Worker
Judeo-Christian Outreach Center (JCOC)
12.2020 - 09.2022
Clinician
Compass Youth and Family Services
10.2016 - 12.2017
Mental Health Technician
Harbor Point Behavioral Health Center
07.2016 - 11.2021
Front Office Assistant/ Teacher Assistant
SECEP (Home Office)
09.2014 - 09.2015
Bachelor's degree - Psychology
Norfolk State University