Shamonique Chapman
Glen Allen
Summary
To obtain a challenging and rewarding position where I can contribute my skills in communication, problem-solving, and client support while promoting a positive, respectful, and goal-oriented environment for personal and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer III
Virginia Department of Corrections
10.2024 - 07.2025
- Maintained facility safety and security by conducting regular inmate counts, searches, and surveillance to prevent disturbances, escapes, or contraband.
- Supervised inmate activities including meals, recreation, work assignments, and educational programs while ensuring compliance with facility rules.Responded effectively to emergency situations such as altercations, medical needs, and fire alarms, using appropriate security protocols and reporting procedures.
- Completed daily logs, incident reports, and documentation of inmate behavior to support safety and legal standards.
- Promoted rehabilitation by modeling respectful communication and encouraging inmates to participate in correctional programming.
- Collaborated with custody staff, supervisors, and medical teams to ensure orderly facility operations and adherence to VADOC policies.
Program Coordinator
Consumer Direct Care Network
10.2023 - 08.2024
- Maintain and coordinate a caseload of clients enrolled in Medicaid programs
- Assist with daily intake and referral processes to ensure positive business growth and development
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
- Ability to meet position requirements with little direct oversight
- Effective written and verbal communicator
- Comply with applicable legal requirements, standards, policies, and procedures
- Enroll clients and employees in services, web portal, and EVV systems as needed
- Prioritize and multitask effectively
Outreach Coordinator
Virginia Community Health Workers Association
02.2023 - 06.2023
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
Appeals Representative
CVS Pharmacy
10.2022 - 01.2023
- Enhanced the accuracy of appeal decisions through thorough research and factchecking.
- Prepared detailed reports summarizing appeal outcomes for management review, enabling data-driven decision-making processes within the department.
- Researched and resolved written complaints submitted by consumers and physicians or providers.
- Implemented best practices for documenting case notes, improving record-keeping accuracy, and aiding team members in tracking progress on ongoing cases.
- Provided excellent customer service by actively listening to customer concerns and empathetically addressing their needs throughout the appeals process.
Program Coordinator
Centene
03.2022 - 10.2022
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
Senior Advocacy Coordinator
Capital One
05.2020 - 01.2022
- Provide personal administrative support to management and the company through conducting and organizing administrative duties and activities including receiving and handling information
- Research and resolve customer/regulator complaints
- Use appropriate channels to make real time decision and fulfill policy exceptions
- Identify and provide feedback on identified trends
- Navigate through multiple Capital One systems to solve card holder issues
Eligibility Advocate
APA/Kemberton Healthcare Services
08.2019 - 03.2020
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Provider Services Representative
Virginia Premier Health Plan
06.2018 - 08.2019
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Claims Customer Service Representative
Virginia Premier Health Plan
01.2018 - 05.2018
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Demonstrated adaptability in managing a diverse range of claim types across multiple insurance products while maintaining high-quality standards throughout the process.
Education
High School Diploma -
E.C. GLASS HIGH SCHOOL
Lynchburg, VA06.2008
Skills
- Medical terminology knowledge
- MS Office
- Relationship development
- Complaint resolution
- Report preparation
- Inbound and Outbound Calling
- Recordkeeping strengths
- Professional telephone demeanor
- Staff education and training
- Service standard compliance
- Creative problem solving
- Good listening skills
Certification
First Aide
CPR
MANDT
Timeline
Correctional Officer III
Virginia Department of Corrections
10.2024 - 07.2025
Program Coordinator
Consumer Direct Care Network
10.2023 - 08.2024
Outreach Coordinator
Virginia Community Health Workers Association
02.2023 - 06.2023
Appeals Representative
CVS Pharmacy
10.2022 - 01.2023
Program Coordinator
Centene
03.2022 - 10.2022
Senior Advocacy Coordinator
Capital One
05.2020 - 01.2022
Eligibility Advocate
APA/Kemberton Healthcare Services
08.2019 - 03.2020
Provider Services Representative
Virginia Premier Health Plan
06.2018 - 08.2019
Claims Customer Service Representative
Virginia Premier Health Plan
01.2018 - 05.2018
High School Diploma -
E.C. GLASS HIGH SCHOOL
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