Shana Tyler
Gloucester
Summary
Well-qualified administrative professional with remarkable multitasking skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and positive client interactions.
Overview
13
13
years of professional experience
Work History
Clerk
United States Postal Service
Mathews
11.2017 - Current
- Processed incoming and outgoing mail efficiently.
- Sorted mail and packages by destination accurately.
- Assisted customers with inquiries and shipping services.
- Maintained inventory of postal supplies regularly.
- Ensured compliance with safety regulations consistently.
- Collaborated with team members to streamline workflows.
- Trained new staff on operational procedures effectively.
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- Operated cash register to process cash, check, and credit card transactions.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Temperature Screener
Core Staffing Services
West Point
08.2020 - 06.2021
- Conducted temperature screenings for all staff and visitors.
- Maintained accurate records of screening results and incidents.
- Communicated health guidelines to ensure compliance among employees.
- Trained new staff on proper screening procedures and protocols.
- Adhered to infection control policies and procedures when handling confidential medical information.
- Demonstrated excellent customer service skills when interacting with patients, families and visitors.
- Built strong and trusting rapport with clients and loved ones.
Cashier
Walmart
Gloucester
12.2012 - 10.2017
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Business Administration -
Rappahannock Community College
Saluda, VASkills
- Adaptability
- Data integrity
- Patient contact
- Inventory management
- Filing systems
- Answering phones
- Database recordkeeping
- Customer service
- Microsoft applications proficiency
- Cash register operation
- Organization
- Planning and Coordination
- Reading comprehension
- Computer skills
- Good telephone etiquette
- Good listening skills
- Troubleshooting
- Teamwork
- Responsible
- Self-motivated professional
- Excellent work ethic
- Attention to detail
- Time management
- Scanning and copying
- Sales expertise
Timeline
Temperature Screener
Core Staffing Services
08.2020 - 06.2021
Clerk
United States Postal Service
11.2017 - Current
Cashier
Walmart
12.2012 - 10.2017
Business Administration -
Rappahannock Community College