Shanae Northam
8007 Botha Rd
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Uncle B's Soul Food Restaurant. Excelled in enhancing customer satisfaction and streamlining operations to boost profitability. Skilled in cross-functional team management and complex problem-solving, achieving significant improvements in employee engagement and safety procedures. Demonstrates exceptional multitasking abilities and a commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caregiver
Public Partnerships
03.2014 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
Manager, Cook, Bartender
Uncle B's Soul Food Restaurant
02.2009 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate Of Business Administration - Accounting
Ashford University
San Diego, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Project management
- Shift scheduling
- Sales techniques
- Cross-functional team management
- Multitasking Abilities
Certification
ServSafe food management
Tips bartender certification
Timeline
Caregiver
Public Partnerships
03.2014 - Current
Manager, Cook, Bartender
Uncle B's Soul Food Restaurant
02.2009 - 01.2024
Associate Of Business Administration - Accounting
Ashford University
Similar Profiles
Kylie HeltonKylie Helton
Caregiver at Public PartnershipsCaregiver at Public Partnerships
Devin BurkettDevin Burkett
Personal Support Worker at Public PartnershipsPersonal Support Worker at Public Partnerships
Makenzie BowdenMakenzie Bowden
Home Health Aide at Public PartnershipsHome Health Aide at Public Partnerships