Summary
Overview
Work History
Education
Skills
References
Timeline
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Shanaia Harris

Newport News

Summary

Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

20
20
years of professional experience

Work History

Data Analyst/Team Trainer

Liberty Source
Hampton
09.2022 - 10.2024
  • Detailed-oriented and analytical Data Analyst with 2 years of experience transforming data into actionable insights to drive business decisions.
  • Proven track record in data cleaning and analysis. And visualization across Power BI and Tableau.
  • Hand-selected to be a part of 6 AI/Data Annotation training courses.
  • Created the Stellar Awards to help boost morale in the work environment.
  • Developed dashboards and reports using data visualization tools for stakeholder review.
  • Collaborated with cross-functional teams to refine data collection methods and processes.
  • Facilitated meetings to discuss findings and recommend actionable insights for improvement.
  • Managed large datasets using SQL for querying and extracting relevant information efficiently.

Account Manager/AS2 (Team Lead) Representative

Sprint, Hampton, Virginia
Hampton
01.2010 - 01.2016
  • Handled customer inquiries, complaints, billing questions, escalations and payment extensions.
  • Consistently met and exceeded call handling expectations through accurate record keeping and subsequent random auditing.
  • Hand picked to train new employees ensuring that quality standards were highlighted and achieved.

Customer Service Representative/Escalations Team Leader

Bank of America, Norfolk, Virginia
Norfolk
01.2008 - 01.2010
  • Assisted customers with payment arrangements, complaints, and credit line increases.
  • Provided information on other services that aided with hardships and payment plans such as Consumer Credit Counseling.
  • Educated and provided information on credit card policies and laws.

Customer Service Representative

ACS Inc., Little Falls, New Jersey
Little Falls
01.2005 - 01.2008
  • Actively prospected new clients and initiated group sales calls.
  • Specialized in medical insurance plans, answered questions and conducted presentations for renewals, potential new business and internal operations.
  • Trained and provided back up for associate shortages when applicable.

Education

Highschool diploma -

Passaic High School
Passaic, New Jersey
01.2004

Skills

  • Effective communication
  • Problem solving
  • Team training
  • Strong work ethic
  • Power BI
  • Data cleaning
  • Tableau
  • Conflict resolution
  • Analytical problem solving

References

References available upon request

Timeline

Data Analyst/Team Trainer

Liberty Source
09.2022 - 10.2024

Account Manager/AS2 (Team Lead) Representative

Sprint, Hampton, Virginia
01.2010 - 01.2016

Customer Service Representative/Escalations Team Leader

Bank of America, Norfolk, Virginia
01.2008 - 01.2010

Customer Service Representative

ACS Inc., Little Falls, New Jersey
01.2005 - 01.2008

Highschool diploma -

Passaic High School

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Shanaia Harris