Shana Jeffery
Chesapeake
Summary
Seasoned professional with extensive expertise in cardiac monitoring-both at Philips and 10 years in an inpatient hospital setting. Adept at documentation, scheduling, and administrative duties. Proven ability to mentor colleagues while excelling in data analysis and maintaining a high level of consistent performance. Known for meticulous organization and attention to detail, ensuring efficient operations and enhanced productivity. Committed to fostering a collaborative work environment that drives team success and prioritizes patient safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Wireless Monitor Tech I
Philips
Norfolk, VA
11.2024 - Current
- Successfully obtained my CRAT and CCT certifications in 2025 and 2026, with scores of 826 and 821, respectfully.
- Efficiently identify and escalate irregular and questionable cardiac rhythms and arrhythmias as instructed through MSA software.
- Identify any symptomatic cardiac rhythms or arrhythmias reported by patient and escalate findings in MSA as per protocol.
- Adhere to strict quality assurance standards and HIPAA compliance by completing all mandated trainings.
- Consistently meet and exceed QA expectations of 96% and key productivity indicators, and maintain an hourly productivity of 74 strips per hour, contributing to success of the Clinical Monitoring department.
- Timely address all monthly QA reviews, appeal as needed, and use the appeal feedback to strengthen my skills.
Central Scheduler
Chesapeake Regional Healthcare
Chesapeake, VA
12.2023 - 10.2024
- Respond to over 50 daily inbound phone calls and over 30 daily faxes regarding registration and scheduling of outpatient testing. Point of contact for providers’ offices. Effectively interview patients using individualized customer service techniques and gather accurate demographics.
- Implement time management skills to ensure a positive and productive experience for patients and provider offices. Coordinate tests/procedures with appropriate staff, departments, and patients. Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate. Maintain HIPAA compliance, participate in all training, meetings, in-services, and support departmental initiatives and goals.
- Mentor and train new schedulers and ensure they have the tools needed to succeed in their new role. Assist supervisor in assigning daily and weekly tasks per employee scheduling needs. Volunteer for overtime as needed.
Patient Services Representative
Patient First
Virginia Beach, VA
12.2022 - 04.2024
- Greet over 150 daily clinic patients, guests, and office vendors. Effectively communicate with clinical staff in triaging patients. Maintain patient privacy and HIPAA compliance. Gather and input patient demographics and insurance information into EMR. Keep up to date with current policy knowledge and administrative duties and goals.
- Answer multi-office phones, screen mail, and open and close clinic. Organize and disseminate office faxes, maintain office safe, shift deposits, and balance desk cash drawers by routine currency counting and documentation. File daily reports, execute all daily, weekly, monthly facility check offs per protocol and policy.
- Train new patient service reps in all aspects of job duties and performance, trainings, policies, expectations, and ensure they have the tools they need in their new roles.
Eligibility Worker II
City of Virginia Beach Dpt. of Human Services
Virginia Beach, VA
03.2020 - 11.2021
- Implement productive caseload management techniques for over 650 SNAP and Medicaid cases in order to maintain and exceed agency processing timeliness standards. Protect Agency and client data by consistently following ever changing complex city, state, and federal procedures, laws, regulations, and policies.
- Carefully screen applications. Schedule and complete timely client interviews using individualized interviewing techniques. Rigorously adhere to numerous competing scheduling deadlines in order to maintain client benefit eligibility.
- Accurately research, analyze, and implement mined data from sensitive city, state, and national sources. Complete comprehensive case narrative supporting all casework. Complete special projects as assigned.
- Mentor and train 4 new eligibility workers while maintaining full caseload and all required production and accuracy goals.
Program Eligibility Specialist
State of Arkansas Dpt. of Human Services
Batesville, AR
01.2017 - 07.2019
- Interpret and apply complex procedures, laws, and policies to determine eligibility in Medicaid and Medicaid Expansion programs.
- Triage and correct cases referred directly from the Governor's office, communicating progress and case completion. Assist state-wide system support with escalated case issues.
- Research and analyze sensitive data from numerous electronic systems and client-provided documents to determine eligibility for over 16 cases per shift. Manage project spreadsheets.
- Collaborate with supervisors to pilot in-office programs to improve job performance and efficiency, providing feedback and data analysis.
- Mentor and train 4 new caseworkers while surpassing production requirements by 18-20 percent. Team leader in absence of supervisor. Collaborate with the Teamwork committee in organizing and planning various community fundraising campaigns.
Administrative Assistant
State of Arkansas Dpt. of Human Services
Batesville, AR
11.2013 - 12.2016
- Receptionist for over 140 clients daily at front desk, using honed service recovery skills to de-escalate situations and provide pertinent client information. Communicate with clients any anticipated wait times.
- Screen, register and scan applications and attached documents into numerous software systems. Answer multi-line phones. Process all mail for offices of over 50 employees in 6 divisions.
- Key 20 weekly timesheets, communicating with departments any variances or missing documentation.
- Manage the calendar of management for meetings and conference room scheduling.
- Train and mentor 6 administrative assistants. Acting administrative assistant supervisor as assigned.
- Electronically organize, and schedule/reschedule client appointments for 10 caseworkers and 4 supervisors.
Education
Associate of Science -
University of Arkansas Community College At Batesville
Batesville, ARSkills
- Cardiac monitoring
- Electrocardiogram analysis
- Effective communication
- Workload scheduling
- Excellent interviewing capability
- Inspiring mentorship
Affiliations
- CITY OF VIRGINIA BEACH ELIGIBILITY BENEFITS PROGRAM DIVISION Member of committee tasked with finding innovative and effective solutions and improvements to caseworker job duties and responsibilities. Communicate with my team the results and recommendations of the committee.
- ARKANSAS STATE EMPLOYEE ASSOCIATION (ASEA) Secretary and treasurer of local chapter for 3 years. Compile and distribute meeting minutes. Assist in drafting resolutions to present at yearly, state-wide conventions. 3 year Chapter delegate-attended conventions, presenting and voting on resolutions to submit to the State Legislature. Assist with chapter meeting literature, proofreading and distributing material.
Certification
- CCT - Certified Cardiographic Technician 2026
- CRAT-Certified Rhythm Analysis Technician 2025
Timeline
Clinical Wireless Monitor Tech I
Philips
11.2024 - Current
Central Scheduler
Chesapeake Regional Healthcare
12.2023 - 10.2024
Patient Services Representative
Patient First
12.2022 - 04.2024
Eligibility Worker II
City of Virginia Beach Dpt. of Human Services
03.2020 - 11.2021
Program Eligibility Specialist
State of Arkansas Dpt. of Human Services
01.2017 - 07.2019
Administrative Assistant
State of Arkansas Dpt. of Human Services
11.2013 - 12.2016
Associate of Science -
University of Arkansas Community College At Batesville