Zy'Keirrah Brooks
Hopewell
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Representative
TTEC
09.2024 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Agent Representative
American Health Marketplace
11.2023 - 06.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Licensed Insurance Agent
Bloom Insurance Agency
09.2021 - 01.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Customer Service Representative
Maximus
08.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hopewell High School
Hopewell, VA06-2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Systems and software expertise
- Epic software proficiency
Timeline
Sales Representative
TTEC
09.2024 - 12.2024
Sales Agent Representative
American Health Marketplace
11.2023 - 06.2024
Licensed Insurance Agent
Bloom Insurance Agency
09.2021 - 01.2023
Customer Service Representative
Maximus
08.2018 - 09.2019
High School Diploma -
Hopewell High School
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