Shane Melody
Exmore,Va
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard Instructor
Ymca Of South Hampton Roads
04.2024 - Current
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
Membership Experience Leader
Ymca Of South Hampton Roads
03.2024 - Current
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Membership Experience Leader
Ymca Of South Hampton Roads
10.2023 - 07.2024
Lifeguard
Ymca Of South Hampton Roads
02.2022 - 07.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Membership Experience Representative
Ymca Of Greater San Antonio
07.2023 - 02.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Collaborated with team members to achieve monthly sales targets.
Education
Nandua High School
Onley, VASkills
- Reliability
- Problem-solving abilities
- Teamwork and collaboration
- Excellent communication
Certification
- Certified Lifeguard, YMCA of South Hampton Roads - Current
- Certified Lifeguard Instructor, YMCA of South Hampton Roads - Current
- Aquatics First Aid, CPR, and AED Usage, YMCA of South Hampton Roads- Current
- Certified Swim Instructor, YMCA of South Hampton Roads- Current
Languages
English
Professional Working
Timeline
Lifeguard Instructor
Ymca Of South Hampton Roads
04.2024 - Current
Membership Experience Leader
Ymca Of South Hampton Roads
03.2024 - Current
Membership Experience Leader
Ymca Of South Hampton Roads
10.2023 - 07.2024
Membership Experience Representative
Ymca Of Greater San Antonio
07.2023 - 02.2024
Lifeguard
Ymca Of South Hampton Roads
02.2022 - 07.2024
Nandua High School
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