Overview

Work History

Education

Skills

Timeline

SHANEN BOYD

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Overview

years of professional experience

Work History

Shift Leader

Dunkin' Brands

Kilmarnock, VA

05.2025 - Current

Supervised daily operations, ensuring quality service and efficiency during high-volume shifts.
Trained and mentored team members to enhance performance and customer engagement skills.
Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
Implemented new procedures to streamline workflows, improving overall team productivity and service speed.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Completed cash and credit card transactions accurately using POS software.

Security Officer

Allied Universal Security Services

Tappahannock, VA

08.2024 - 07.2025

Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
Conducted regular patrols to identify and address security concerns proactively.
Responded swiftly to alarms and incidents, coordinating with local law enforcement as needed.
Prepared detailed incident reports for management review, ensuring accuracy and compliance with procedures.
Developed and maintained positive relationships with clients, fostering trust and communication regarding security needs.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Front Desk Receptionist

HOPE Atlanta

Atlanta, GA

05.2023 - 02.2024

Support to the program service staff in several key areas, including client reception and preparation, client phone line management, document management, and equipment maintenance.
Greet arriving clients, answer questions, provide requested information
Assist with completing intake paperwork ensuring client file is complete
Maintain client files by proper retrieval and filing
Assist program staff with client services as needed (copies, drug test, etc.
Answer client phone line ‘live’ when appropriate
Retrieve voicemails and return calls daily
Schedule appointments for clients and create daily schedules
Email clients’ Appointment Confirmations
Provide walk-in clients with resources
Retrieve and distribute faxes
Identify and display outside resources to assist clients in obtaining help for various needs (food, clothing, etc.)
Keep the common areas (waiting room, copy area) neat and organized

Patient Access Specialist

Emory Healthcare

Decatur, GA

08.2022 - 05.2023

Collected and validated patient demographics and insurance information.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Facilitated communication between patients and various departments and staff.

Owner

S&Q Enterprises, Independent Medical Courier