Shanica Richardson
Virginia Beach
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
8
8
years of professional experience
Work History
Patient Safety Specialist
Sentara Norfolk General Hospital
Norfolk
09.2017 - Current
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
- Identified opportunities for improvement within existing systems related to enhancing overall levels of quality control in terms of providing safe care for patients.
- Developed policies and procedures related to patient safety standards.
Scheduling Coordinator
Sentara Norfolk General Hospital
Norfolk
01.2024 - 06.2024
- Adjusted schedules as needed due to cancellations or delays.
- Followed up with patients regarding upcoming appointments.
- Assisted with creating new policies related to scheduling procedures.
- Collaborated with other departments to coordinate care plans and schedules.
- Utilized computer applications to manage daily tasks efficiently.
- Resolved customer inquiries in a timely manner.
- Coordinated with physicians' offices regarding referral requests.
- Performed administrative duties such as filing paperwork and faxing documents.
- Communicated changes in policy or procedure updates to customers.
- Reviewed documentation for accuracy prior to submitting claims.
Medical Screener/Front Desk Clerk Scheduler
Octapharma Plasma
Chesapeake
08.2019 - 12.2021
- Monitored vital signs during exams or treatments as directed by physician staff members.
- Inspected equipment regularly for proper functioning prior to use.
- Provided education and counseling to patients regarding their health care needs and concerns.
- Provided support services such as scheduling appointments, filing paperwork.
- Administered routine laboratory tests according to protocol and reported abnormal results immediately.
- Followed safety protocols at all times while performing medical screenings.
- Participated in continuing education classes related to medical screening processes or procedures.
- Monitored health and well-being of clients and reported significant health changes.
Education
Some College (No Degree) - CCMA
MedCerts LLC
07-2025
Some College (No Degree) - CNA
Training Solutions LLC
Norfolk, VA05-2021
High School Diploma -
Lake Taylor High School
Norfolk, VA06-2013
Skills
- Patient care
- Medical documentation
- Scheduling procedures
- Data analysis
- Regulatory compliance
- Customer service
- Attention to detail
- Teamwork and collaboration
- Patient safety
- Medical terminology
- Clinical documentation
Accomplishments
- wow moments for my hardwork
- Safety coach for resource pool department
- Ambassdor for sentara
Timeline
Scheduling Coordinator
Sentara Norfolk General Hospital
01.2024 - 06.2024
Medical Screener/Front Desk Clerk Scheduler
Octapharma Plasma
08.2019 - 12.2021
Patient Safety Specialist
Sentara Norfolk General Hospital
09.2017 - Current
Some College (No Degree) - CCMA
MedCerts LLC
Some College (No Degree) - CNA
Training Solutions LLC
High School Diploma -
Lake Taylor High School
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