Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniqua Jones

Norfolk

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at IHOP. Recognized for enhancing guest satisfaction through personalized service and efficient cash handling. Proven ability to cultivate relationships with regular customers while maintaining a clean and orderly dining environment, ensuring memorable dining experiences.

Overview

17
17
years of professional experience

Work History

Server

IHOP
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

IHOP
01.2009 - 11.2011
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

GED -

Virginia Beach Public School
Virginia Beach, VA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service

Timeline

Server

IHOP
09.2023 - Current

Server

IHOP
01.2009 - 11.2011

GED -

Virginia Beach Public School

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Shaniqua Jones